Au Chief of Staff

**About Lily and Fox** Lily and Fox is an Australian cosmetics company that is experiencing tremendous growth and we need your help We are simplifying beauty for the world. Making it possible for everyone to have beautiful nails. We are redefining how nails are done for 7 billion people, by making it possible to change your nails as quickly and easily as you change your clothes. Founded in 2018, we've grown to a multi-million dollar operation bringing thousands of smiles to people's faces every day. We've grown a lot, but we are still tiny relative to the opportunity. We have a lot of work ahead and a big vision that we need the help of smart and ambitious people to accomplish. We want people to be able to use their nails as a full expression of their true selves, to show the world who they really are. As we are a small business, you will be exposed to many more parts of the business than you would at a larger business (this is a great opportunity for the right person). You must be comfortable learning new skills. **The Role** Customer focused: Our customers are changing the way nails are done, and it is your job to exceed their expectations of what a cosmetics experience should be. You will be interested in building the next revolution in cosmetics for 7 billion people. We expect you to go above and beyond for our customers. As a Chief of Staff you will keep things running smoothly while launching special projects within the organization. The Workplace Team's mission is to create an environment for our high performing teams that allows them to realize their true potential. Whichever group we collaborate with, we constantly push ourselves to approach challenges from first principles. Our team aligns around three pillars - Design, Build and Operate. Together we focus on optimizing the space we have, finding the best solutions to our expansion needs, and devising and driving our long-term strategy. All of this under the guiding principle of simplifying beauty. As Chief of Staff you act in the best interest of Lily and Fox at all times. You must have a passion for our mission, our people, and our customers. Attitude and approach is everything. You must: - Be a leader and a team player - Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success. - Be proactive. You must think and plan ahead to give your team the tools they need to be successful. - Be self-aware, flexible, and open-minded. - Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset. - Be an advocate for our customers and your team. Your success depends on theirs. **Responsibilities**: - Keep things organized - Sustain and iterate on operational guidelines to deliver best in class services to Lily and Fox employees and guests - Manage day-to-day operations of Workplace scopes by establishing and implementing standard procedures for team operations, service delivery and reporting. Maximize efficiency through the effective utilization of assets and site resources - Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. - Daily management of objectives, priorities, trade offs, risks and performance management in line with Lily and Fox success metrics - Identify technology and process gaps, conduct sophisticated and creative gap analysis, and translate those results to easily digestible messages. - Meeting notes / scribe / typist / data entry / followup and triage of information - Set up new workstations (monitors, keyboard, mouse, office supplies), and set up logins for new hires and contractors prior to start date - Perform or coordinate wall hung installations including shelves, signage, conference room themed props, art and TVs - Responsible for reporting and alignment within department budget - Lead and manage multiple complex and strategic initiatives **Skills and Qualifications**: - Bachelor's degree (or commensurate experience) - 5-7 years experience in Workplace Operations, Facilities Services, or closely related function - 3-5 years experience as a people manager. Proven track of successfully supervising, developing and training staff - Professional certifications desirable - Experience delivering best in class customer service - Demonstrated ability to manage complex projects and workflow to ensure efficiency and exceptional outcomes - Comfort working in a fast-paced, deadline - driven environment where priorities change frequently - Typing speed must be >= 80 words per minute within 2 months of hiring - Excellent independent decision-making capabilities and a solutions oriented attitude - Excellent interpersonal skills - Proficient at using the Microsoft Office Suite and Google Docs - Demonstrated ability to manage overall business initiative or several components of a l