Car Park Attendant

**Job no**: 503067
**Work type**: Casual
**Location**: South Brisbane
**Categories**: Property & Development

Build your career with Mater by providing a vital service to patients, visitors, and staff as a friendly and informative **Carpark Attendant**. This role will be offered on a **casual**basis.

**About the role**
The Car Park Attendant role is to provide service to patients, visitors and staff who utilise our car parks by way of friendly informative customer interactions, fast and accurate financial transactions, and clean and fully functional equipment and premises. The role oversees the daily upkeep of equipment to ensuring that the visitor experience is seamless and without incident.

**About Mater Car Parks**
Mater Car Parks offer approximately 3500 spaces across the South Brisbane campus to accommodate the requirement for parking for patients, visitors and staff who are accessing our facilities. These multi-level car parks are automated, which means patrons are required to pre-pay for parking prior to exiting, with several pay stations positioned at prominent locations for ease of use.

**Salary: $31.24- $33.68 (Operational Officer Level 2) per hour plus 23% casual loading + superannuation +**access to not-for-profit salary packaging up to $15,900** +**access to many staff benefits**

**What you’ll be doing**

While ensuring the visitor experience is seamless and without incident, the main duties of this position will include:

- Ensure the ability of visitors and staff to pay for their parking
- Processing daily parking charges for visitors and staff
- Use EFTPOS Machines and cash handling and monitor the Credit Card facilities
- Explain and inform visitors of the various pricing options available and sell a variety of ticket options
- Empty and fill the Automatic Pay Stations as required
- Complete all cashiering procedures as outlined in the operations manual
- Inspect all equipment to ensure it is in working order and ensure an adequate supply of tickets in the ticket machines
- Respond to breakdowns of equipment, and fix the problem if possible
- Contact maintenance service providers to arrange any repairs necessary
- Ensure all cleaning duties as outlined in the cleaning checklist are completed in a timely and thorough manner to maintain a clean work environment
- Enter any maintenance required to be done by other Mater departments into the appropriate reporting mechanism
- Keep the log book in the Customer Service Centre up to date with any activities in the car park
- Provide directions to visitors to the various departments, wards and businesses on the Mater campus
- Undertake other duties within the scope of your skills, competence and training as directed

**About you**
You will be a customer service professional with experience in a similar role within a busy environment. You will have an in-depth knowledge and/or mechanical understanding to be able to troubleshoot when required, ensuring the customer experience is a positive and inviting one.

**Please note this is not a security role and is not a full-time role.**

**Essential**
- Minimum 1 years’ experience in a retail environment preferably car park operation

**Desired qualifications**
- Prior Customer Service experience in high volume
- Experience in Car Park operational systems desirable
- Cash handling experience
- Proficient in use of computers and electronic task management systems

**Why join us?**

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
- **Increase your take-home pay** with generous salary packaging options, including meal and entertainment benefits
- **Grow your career** with access to industry-leading training and professional development through Mater Education
- **Wellbeing support** through our Employee Assistance Program and on-site pastoral care teams
- **Access a range of health and wellbeing services** with a corporate discount on private health insurance
- **Exclusive discounts** across dining, retail, travel, accommodation (just to name a few)
- **Stay active** with unlimited access to discounted gyms via the Fitness Passport program
- **Convenient, discounted on-site parking**:

- **Enjoy great food** with reduced prices at our campus cafés and coffee spots
- **Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.**

Be part of something bigger. Make your move with Mater. **#MAKEYOURMATERMOVE**

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
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