Residential Services Manager

Bendigo & Goldfields Regions, VIC, Australia, 3550
- Residential Services
- Permanent
- Closing on: Jul 3 2025

**Empowered to Shine**

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Our teams are supported to build meaningful connections and deliver exceptional care by accessible leaders who encourage professional development and growth. And when challenges arise, bring your curiosity, positive energy and resilience. With caring colleagues and an inclusive culture we will adapt to change together. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

**Our Team**

At our Eaglehawk home, we deliver specialised, high-quality care to older Victorians which is cultivated by strong, compassionate leadership. As a manager, you'll play a critical role in guiding and supporting a multidisciplinary team who are deeply committed to making a positive impact in their community.

We offer a respectful and inclusive environment where your leadership is both valued and rewarded. With a clear focus on professional development, we support our managers to develop their skillset. You’ll have the autonomy to shape service delivery, contribute to continuous improvement, and lead with both strategy and empathy.

**The Role**

**We are looking for Residential Services Manager for our homely Eaglehawk location, which houses 67 residents in California Gully.**
- Managing and leading a diverse team of employees and volunteers to provide an exemplary level of care and service to our residents
- Responding quickly and effectively to issues including Human Resource, client complaints and serious incidents
- Facilitating the implementation and effective use of quality and risk management information systems
- Ensuring employees are aware of their responsibilities around incident management and reporting, including compulsory reporting obligations
- Maintaining financial performance targets including occupancy levels, ACFI management and budget outcomes
- Implementing relevant legislative and policy changes and maintain appropriate aged care standards
- Fostering and developing effective relationships with residents, their families, staff and volunteers in support of the client goals of care

**About You**:

- Management experience in an aged or health care setting
- Experience working within the Aged Care legislative framework, including Compulsory Reporting requirements and the Aged Care Complaints Scheme or similar
- Experience working with the Aged Care Quality Standards and Accreditation Frameworks and requirements or similar
- Knowledge of the Australian National Aged Care Classification (ANACC), including its impact on business outcomes and a sound understanding of Occupational Health and Safety regulations
- A passion for providing high quality service and continuous improvement to achieve results
- Current registration as a Registered (Division 1) Nurse with AHPRA (highly regarded but not essential)
- Specialist knowledge or postgraduate qualifications in health management, business administration or similar (desirable)
- Living locally within 45 minutes of the facility

**Why Benetas?**
- Competitive remuneration package + NFP Salary Packaging up to $19k per annum
- Permanent full time with a monthly ADO
- Paid training hours to build your skills, leadership forums and ongoing training and development
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- A proven history of internal career progression and development opportunities

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Working in an industry that is constantly evolving, while supporting the needs of older persons throughout their journey brings its challenges. So, bring your curiosity, positive energy, and resilience as we adapt to change together. And know that by your side, you have a team of caring colleagues who’ve got you. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority, and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, **APPLY NOW