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Broker Academy Manager

2 weeks ago

Greater Adelaide SA, Australia Aussie Full time

**Company Description**
Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

**Why Join Us?**
- ** Innovation at Our Core**- We challenge the status quo and push boundaries to create better solutions.
- ** Work with the Best**- Collaborate with some of the brightest minds in fintech, financial services, and strategy.
- ** Make an Impact** - Contribute to meaningful projects that shape our business and the future of property finance.
- ** Grow & Evolve** - Develop your skills and advance your career in a fast-moving, purpose-driven environment.

The pathway for a broker's development from beginner to mastery can take upward of 12- 18+ months. At Lendi Group, we call this the Skills Competency Journey. The Aussie Graduate Program is a best-in-breed broker induction training program - designed to deliver the foundational skill competencies and capabilities required to set up an Aussie Broker for success.

**What's the role?**

Reporting to the Senior Manager COE - Lendi Group Broker Academy, the COE Academy Manager is responsible for delivering a structured, national 8-week Lendi Group Broker Academy. This role requires expert facilitation and coaching to drive sales effectiveness, mortgage lending competency, and customer experience excellence. The role collaborates with Sales Leaders, Franchisees, and key stakeholders to support new brokers in developing the foundational skills needed for success. This position also creates and maintains learning content, leverages data to optimise broker performance, and ensures compliance with regulatory and internal standards.

**What you will do**:

- Deliver the Lendi Group Graduate Programme, following a structured weekly training schedule:

- Systems usage and process enablement
- Customer qualification & core sales skills
- Risk analysis & lender presentation
- Compliance & Customer Experience
- Conducts one-to-one coaching sessions and develops GROW/Coaching plans to drive performance improvements.
- Foster a cooperative, diverse, and inclusive work environment through relationship management.
- Build strong relationships with Sales Leaders, Franchisees, and key stakeholders.
- Develop and implement clear communication strategies for training programs.
- Track performance using data analytics to optimise key metrics.
- Integrate innovative learning solutions, including AI and gamification.
- Align training with business objectives to maximise broker performance and revenue.

**Qualifications**
- Experience in the home loan lending space as either a broker or lender.
- Strong facilitation skills to engage and inspire learners.
- Demonstrated leadership experience, including setting expectations, providing feedback, and driving collaboration.
- Proven ability to analyse performance data and coach for improvement.
- Skilled in creating and delivering training in various formats (face-to-face, virtual, eLearning).
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite, Confluence, Jira, and Slack.
- Agile and adaptable to change.

**Additional Information**
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

- A vibrant, relaxed, yet professional culture.
- Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
- A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
- generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
- An additional week’s Loyalty Leave each year after reaching 3 years’ service.
- Wellness initiatives with a strong focus on psychological safety.

Our culture is guided by our three core values**:We Are Stronger United; Act Like You Own It; and Keep Home Loans Human.**These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our princip