Customer Experience Specialist

**We have a new & exciting opportunity**

LIQUI MOLY has always looked to the future. That’s how we started: our history is based on innovation and being ahead of the game. Our innovation is literally our name Liquified molybdenum Disulphide, LIQUI MOLY. And because of our innovation we have always championed change, and improvement. The Australian Automotive industry is undergoing an important, significant transformation and we are here to help.

We are looking for an individual who will take ownership and be responsible for the efficient and professional management of LIQUI MOLY customers onsite, via phone and web-based enquiries. In addition, a mix of clerical and administrative tasks will be undertaken to support sales operations and daily customer activities.

**Key Responsibilities**

**Inbound Customer Support**
- Start meaningful relationships with prospective business partners and create a seamless experience for LIQUI MOLY customers
- Welcome onsite guests and ensure there is a high-quality customer experience.
- Record, manage and relay customer requirements using Zoho CRM, Zendesk, MS Teams & Outlook
- Use consistent and prepare responses to effectively manage the customer journey

**Onsite Customer Events**
- Maintaining the office space, re-stock supplies, arrange catering or refreshments for customer engagement
- Maintain, organise and update merchandise stock for office and events display. Ensuring campaign assets and new products are on display

**Sales Team Support**
- Monitor and follow up team members on expenses using DiviPay
- Support with sourcing and quoting for customer signage, POS and merchandise procurement
- Support with product sampling program
- Arrange meetings between prospects and infield sales colleagues

**Assist with Events**
- Support at events/functions both in-house and offsite
- Manage the coordination and distribution of merchandise packs as required

**General Support**
- Coordinating travel for the sales team as required
- Assisting HR with recruitment and on-boarding employees
- Manage couriers and postage for the business including, signing for deliveries, mail collection and delivery

**About you**

A background in customer service and retail sales is an advantage. You will preferably have a desire to work within the automotive industry and have a passion for anything on wheels. You might have a pre-existing knowledge of cars and strong desire to learn more. This may include a keen interest in motorsport or vehicle restoration.

You are able to stay focused and accountable for your time. You can get things done and look to always achieve customer satisfaction.

Key skills required for this role include:

- Excellent time management
- Detail oriented
- Problem solving
- Computer Skills
- Interpersonal skills
- Customer service
- Continuous learning
- Highly organised

All considered applicants must display excellent written and verbal communication. The greatest requirement is having the energy and motivation to learn, progress and build a fulfilling career.

Some interstate travel may be required.

**Our offer**

You will be welcomed by a strong and competent team who will help you grow. This includes giving you the resources, support, and structure to be successful along with product and sales training.

We are sponsors of key motorsport events including Bathurst 12 Hour, F1 and MotoGP, which you may have the opportunity to attend.

We offer job security, are well established and financially backed. We pay attractive salaries and include a phone, and laptop when you start. This role is based in our Head Office located in Pyrmont. It is located in a desirable location and is close to public transport, entertainment and dining venues.

**How to apply