Customer Service Representative

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at WooliesX (not for Hatch)**

Hatch is supporting WooliesX to find a great Customer Service Representative - Work From Home to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like WooliesX.

**About the role at WooliesX**

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

**Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like WooliesX.**
- We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone._

**Salary**: $50,000.00 - $70,000.00 per year

Work Location: One location

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