Customer Banking Specialist

2 weeks ago

Sydney, Australia Commonwealth Bank of Australia Full time

Customer Banking Specialist - Corowa
- We are a customer and community focused network of branch colleagues
- Together we can create brilliant customer experiences that matter

**You will be joining one of our Multi-Channel Branches**

**16.5 hours per week**:

- Monday: 9.00am - 1.00pm
- Tuesday: 9.00am - 1.00pm
- Thursday: 9.00am - 1.00pm
- Friday: 9.00am - 1.30pm

**What is a Multi-Channel Branch?**
- Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
- After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

As the Customer Banking Specialist in our Corowa Branch, you'll:

- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Complete Financial Health Checks to assess customers' financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

**We're interested in hearing from people who have**
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 21/11/2024

Job ID REQ221207

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