Training Manager

2 weeks ago

Springvale, Australia Hager Electro Pty Ltd Full time

Are you an experienced Electrician and would like to share your knowledge?

Do you enjoy creating and implementing trainings for Sales staff?

We are currently looking for our future** **Training Manager** **based in Victoria for a permanent contract.

The **Training Manager **provides technical support to internal and external stakeholders as well as effective sales enablement through the training of staff and customers. You also are a first point of contact in the resolution of quality issues. This role is pivotal to the execution of effective knowledge management and continuous improvement of the technical competency of sales representatives.

**Your mission**
- Be a first point of contact for technical queries for staff and customers
- Identify and determine how a product fault occurs, compliance issues, installation faults versus product faults
- Maintain relations with regulatory representatives (ESV, OTR (SA)), inspectors & inspector bodies (Institute of Inspectors - particularly for Victoria), power authorities, standards committee members where appropriate
- Provide critical review of warranty claims and work with market managers to resolve sales risks
- Develop & maintain onboarding training plan for new sales staff and implement training programs with internal and external stakeholders
- Collaborate with Market Managers and Product Specialists to develop effective training tools
- Utilise CRM to document customer related technical or product issues
- Build and maintain a technical knowledge database

**Your profile**
- Qualified A Grade Electrician
- A minimum of 10 years' experience
- Strong organizational skills as well as time management to ensure a successful collaboration
- Customer-orientation and customer service approach
- Analytical skills and attention to detail
- Strong presentation skills and the ability to convience and educate
- Focus on continuous imporvement
- CRM knowledge

**Our offer**
You can expect a position with responsibility and variety in an international and innovative environment and motivated team. We offer intensive integration, an attractive and fair compensation as well as internal and external training.

**Your challenge

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