Guest Services Host

**Guest Services Host
- Casual**

Illawarra Fly, 182 Knights Hill Road
Knights Hill, NSW, 2577
Australia

How would you like to work in a fantastic team environment in the beauty of Australia's rainforest? Do you have a passion for delivering memorable experiences? Looking to take your career to new heights?
We have an several exciting opportunities to join our team at Illawarra Fly Treetop Adventures as a Guest Experience Host
Nestled amongst the serenely beautiful landscape of the Southern Highlands and South Coast of New South Wales, our Treetop Walk and Zipline Tours are stunning experiences for all our visitors. Our small and friendly team are what make this experience an award winning one.

**About the Role**

We are seeking casual Guest Services hosts to join the team at Illawarra Fly Treetop Adventures.
All our roles are focused on ensuring that our guests are having the most amazing experiences, and here at Merlin we have a real focus on FUN As a Guest Services Host you will be responsible for the delivery of friendly and attentive service to the guests of Illawarra Fly. You will be the first face for all of our visitors will see and be the person to kickstart their memorable experience with us.

Your duties focus on the day-to-day operations which entails checking guests in for experiences, selling all of our wonderful products (experiences, retail and food & beverage), using up-selling and interpersonal skills to maximise sales; deliver incredible guest experience with focus on strong guest Key Performance Indicators (KPI’s), and ensuring cleanliness of outlets and surrounding areas.

**About You**

**Benefits**
- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Autonomy to introduce disruptive thinking in your profession
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Being part of a business built on fun

**About Us**
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

**Everyone Matters at Merlin.**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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