Store Manager

**"**New Year, New You, New Time to Shine"**

**Permanent Full Time Role with a Stable, Industry Leader**

**Set Rotating Roster with No nights, Sundays or Public Holidays for a Great Work/Life Balance**

**Salary + Incentives + Perks**

**Use your customer service skills, and vivacious personality to join our ever-growing team of Store Managers to help grow our business and put your stamp on the storage industry Come join a Large Australian & New Zealand company where no 2 days are the same; where you can flourish and thrive as you start on your New Journey with National Storage. We will provide all on-the-job training, and help you become a Stellar Storage Guru**

**About Us**:
Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a **Full Time Storage Manager **role now on offer at our **Albion** centre.

**The Role**:
Our Storage Managers work collaboratively with their operations Manager and their team to drive centre performance whilst aligning to company values. The role is a multi-faceted role encompassing customer service, administration, operations & people management.

We often say in storage that no 2 days are the same If you have ever wanted to take a plunge and help lead a team to success - now is the time

Located on one of our main roads in inner Brisbane, our Albion facility is an all-internal based centre, with a wide range of storage solutions. We will provide all on the job training to help you become a Storage Guru in return, - day-to-day you will be responsible for the following:
The responsibilities include:

- Deliver and drive consistent and great service to support customers in making the best storage choice for their needs.
- Work towards monthly sales and KPI targets
- Coach and lead a small team of Store Consultants
- Drive operational excellence with a strong focus on centre presentation and maintenance.
- Commit to a safety-first culture, ensuring all compliance and administration tasks are completed in line with company policies.
- Resolve customer complaints and enquiries and escalate any matters of support to Senior Management where required.
- Monthly analysis and end of month reporting summarizing the center's financial performance per month.
- Reporting directly to the Operations Manager regarding weekly & monthly updates/results
- EOM Reporting and Ensuring centre KPI’s are driven.
- Leading and managing your Storage Consultant to help drive the business to ensure success.
- Drive Storage Sales to help growth in the local area.
- Day
- to-Day Running of the business to ensure that the facility maintains National Storage standards, and continually provide fantastic customer service to our clients.
- Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis.
- Be responsible for looking after the afterhours mobile phone - and to assist clients should any emergencies or issues pop up outside standard trade. (As this is an emergency line - there is a very low number of calls)
- Action general administration duties such as rosters, leave requests and timesheets, customer contracts and inventory management.

**About You**:

- Prior 1 years’ experience within a management or supervisory role in a fast-paced environment
- Proven ability in working towards sales targets and KPIs.
- Foster relationships with team members and Senior Management whilst delivering a supportive and exceptional customer experience.
- You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
- Excellent written and verbal communication skills with a keen eye for detail.
- Driver’s license and car (preferred)
- Forklift license (desirable)

**Benefits**:

- Permanent role with no nights, Sundays, or Public Holidays
- Set rotating Roster.
- Full Training Provided
- Lucrative sales incentive program
- Access to company benefits such as paid parental leave and well-being subsidies such as employee assistant programs and health reimbursements.
- Discounts available through a range of leading retailers
- Onsite car park or available parking close by
- Supportive & Focused Team Culture
- Collaborative working environment with the opportunity to receive discretionary gift cards.

Now, more than ever is the best time to sell storage So, if this sounds like a challenge you'd love to jump in on - then don’t hesitate Opportunities like these - don’t come up often.

As a Centre Manager - you would also have a fantastic work/life balance where there is no requirement to work Sundays, Late Nights, or Public Holidays - There is