Service Delivery Officer

**Department for Infrastructure and Transport**
**Job reference**: 635677
**Location**: 5010 - REGENCY PARK
**Job status**: Ongoing
**Eligibility**: Open to Everyone

**APPLICATIONS FOR FIRST INTAKE BY: 11:59PM SUNDAY 1 DECEMBER 2024**

Are you looking for a role where you can make a difference for the South Australian community every day?

We’re seeking team-focused and customer-oriented individuals to join our Service Delivery Team for a variety of opportunities across our **Adelaide Metropolitan Centre Network**. If you’re ready to contribute to the provision of quality essential government services and support to customers across South Australia, we want to hear from you

**About Us**
At the Department for Infrastructure and Transport, we are connecting South Australians to keep our State moving. We want every South Australian to easily access the services they want, the transport they rely on and the infrastructure they need.

Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community. For us, it’s personal. We feel it because we live it.

Service SA provides essential government services to our community through a network of over 20 customer service centres across the state, as well as contact centres and online. We serve more than 1.3 million licence holders and assist them with completing a range of registration and licensing transactions for their vehicles, trailers and boats.

**What you'll be doing**
Our Service Delivery Officers work as part of a team within the Service SA Customer Service Centres and Virtual Contact Centres.

You'll work in a frontline customer service delivery environment, delivering a comprehensive range of services to customers, including receiving, recording and providing information on matters relating to the registration of vehicles, licensing and accreditation of drivers along with the processing and receipting of the associated documents.

**What we're looking for**
- Work independently or collaboratively under general direction.
- Communicates clearly with diverse range of customers.
- Provide responsive and helpful community service.
- Solves problems with professionalism and empathy.
- Interprets documents and follows guidelines effectively.
- Able to multitask while engaging positively with customers.

**Why Join Us?**
Step into a dynamic role where every day is different, and you’ll gain hands-on experience with Government legislation and services, work within a supportive team, and connect with the community. This is an ideal entry point for building a rewarding career with plenty of opportunities for learning and growth.

**Available Vacancies**
Our part-time and full-time vacancies are **available across multiple metropolitan centres** including:

- Adelaide CBD
- Elizabeth
- Gawler
- Marion
- Mitcham
- Modbury
- Mount Barker
- Port Adelaide
- Prospect
- Regency Park
- Seaford Meadows
- Tranmere

Service SA centres in select locations are open on Saturdays from 9am - 5pm, providing greater convenience for customers with commitments during regular hours. Service Delivery Officers may be required to work one in every four Saturday, based on roster schedule.

**Special Conditions**
- A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
- A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.

Some out of hours and weekend work, along with intrastate travel may be required.

Our Service Delivery Officers will be required to work 1 Saturday in every 4 Saturdays depending on location and should be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.

**Remuneration**
ASO3 - $67,589 to $72,033 per annum

**Vacancy Details**

**We have immediate vacancies available and are recruiting for these in the first intake. The selection process for these vacancies will take place during early December 2024. Applications must be submitted by 24 November 2024 to be considered for an interview for the immediate vacancies in the first intake.**

**Application Instructions**

1. Give an example of how you communicated clearly with diverse customers while following regulatory requirement?

2. What excites you about this role, and what unique skills or experiences would you contribute to the position?

3. Service SA offers a vital service to the community, Tell us about your understanding of Service SA?

As part of the selection process, you maybe be required to provide a video response to particular questions, and will be contacted if this is required

**Enquiries**

**Our Commitment**

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our Department, and al