Banking Support Officer

2 days ago

Melbourne, Australia Defence Bank Full time

**Introduction**:

- We encourage hybrid working at Defence Bank
- Be part of a different kind of banking and make a real difference to our members
- Customer service role working with deceased accounts

Defence Bank is a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include the defence force and their families as well as the outer community. We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members.

We are currently recruiting an experienced Banking Support Officer - Estates on a 12 month parental leave contract. The Banking Support Officer - Estates will contribute to the purpose and ongoing success of Defence Bank by managing all matters relating to estates, process development and adminstrative tasks which will improve the member and employee experience.

**Description**:
What you will do.

**This support position is accountable for**:

- Responsible for co-ordinating all matters related with a deceased members accounts from end to end.
- Working across all aspects of Business Services including QA, Support desk, Facilities Management, general banking administration.
- Being actively involved in reviewing, improving and updating business processes to improve operational efficiency.
- Completing reporting as required
- In addition, you will have the opportunity to learn the operations of banking through other Business Services functions including front line support and internal Quality Assurance of documents.

**Skills and Experiences**:
**We're interested in hearing from people who have**:

- Previous experience in Deceased Estates and/or banking experience
- Empathy and professionalism
- Genuine commitment to delivering exceptional outcomes for members and their loved ones
- An ability to follow processes
- Demonstrated analytical thinking and problem solving skills with a high attention for detail
- An ability to prioritise tasks and deadlines
- Data entry skills and general administrative experience

We count on you. And you can count on us.

In joining our team, you'll get access to a great range of benefits including:

- Reward and recognition platform - a number of vouchers, discounts, ecards and more
- Thank you day - each year our employee receive one additional day of paid leave for ‘CEO Day’
- Employee assistance program
- Corporate wardrobe allowance
- Volunteer and community service leave
- Referral reward
- Education Assistance
- Generous Parental Leave Scheme

Interested? We'd like to hear from you.

If you would like to be a part of our passionate team, click Apply.

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