Customer Implementation Design Lead

The **Customer Implementation Design Lead**at **Team Global Express**is responsible for successfully launching new products and solutions for TGE to meet growth objectives and deliver value to our customers. It will also influence and drive enablement activities to support with uplift in organisational capability as it relates to business and consumer priorities.

Partnering with the Product Design team to build content creation for streamlined customer implementation experience and customer retention, the role is also responsible for driving enablement activities that support with uplift in organisational capability as it relates to business and consumer priorities.

**Here’s how you’ll make an impact**:

- Develop and implement enablement tools designed to enhance organisational capability, focusing on elevating the skills and knowledge of Sales, Service, and supporting teams. This includes driving cross-functional understanding of any changes to customer implementation processes based on new products and services.
- Manage the content/tools and enablement assets include adds/moves/changes to content.
- Partner with the Learning & Capability and Sales Operations team to provide detailed business requirements to support the design and build relevant training and roll out plans for stakeholders and cross-functional leadership teams as TGE release new products/solutions.
- Influence cross functional stakeholders to deliver on the Business & Consumer Priorities.
- Collaborate cross-functionally with supporting teams to ensure deliverables are met within the timelines of product launches/digital and tech releases.
- Design and manage the migration of customers to alternate products and services, meeting the business’s migration timelines, ensuring mínimal impact to customer experience.
- Process design and improvement - creation of Sales, Service, Operational and other supporting functions process documentation, templates and other enablement materials.

**Skills and Qualifications**

We’re seeking someone who brings a mix of skills, experience, and passion. Here’s what will set you up for success:

- 5+ years’ experience leading projects.
- Advanced marketing and customer segmentation experience.
- Strong understanding of product lifecycle and customer solutioning.
- Proficient in conducting in-depth analysis, as well as planning, developing, and executing initiatives both autonomously and collaboratively within a team.
- Extensive experience in managing cross-functional relationships and influencing across multiple levels within the organisation.
- Ability to communicate effectively across multiple layers of organisational hierarchy to include Director level, Heads of and Senior Managers.
- Extensive technical understanding of Transport Management systems.
- Advanced excel, PowerPoint skills, Visio and project planning digital tools.
- Advanced proficiency in salesforce.

**Who You Are**:
You’re a customer-focused professional who thrives in fast-paced environments. You excel at building trust and fostering clear, open communication. You can manage multiple priorities with ease, even in high-pressure situations. You’re a team player who believes in the power of inclusivity and teamwork. You’re committed to delivering exceptional outcomes and making a real impact.

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.