Quality Assurance Specialist

**Quality Assurance Specialist - Personal Injury - Sydney or Charlestown location**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**About the role**- Developing an understanding of regulatory and compliance issues within the Long Tail business, reducing potential negative impacts on the organisation- Understanding the risks and associated controls in the Long Tail business and supporting the business to monitor performance and adherence to our internal processes and regulatory requirements.- Completing reviews to support the quality management framework, including relevant Business Plans and the Personal Injury claims strategy- Supporting our Management Team to identify and manage risk issues and incidents within timeframes, escalating when necessary, and supporting the business to assess the effectiveness of management plans.- Contributing to action plans from internal audits and quality management reviews and supporting the management team in providing feedback on business trends, training gaps, and maintaining high performance with a focus on customer centricity- Working with our Regulators by participating in self-assessments and providing support to the Regulator during on
- or off-site audits. Responding to audit results and provide support to the business where improvement plans may be required.

**About you**- Demonstrated experience in a Personal Injury claims management environment with an understanding of the key phases of the claim's lifecycle combined with the ability to support the business and stakeholders on decisions or directions.- Willingness to learn about our regulatory obligations and work across multiple CTP business units where required.- Pays high attention to details by completing tasks with thoroughness and accuracy and can identify errors inconsistencies within information quickly.- Demonstrated ability to partner and collaborate effectively with stakeholders to establish strong professional relationships and influence outcomes.

**Benefits and perks**- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Entry Level

**Location**:

- Charlestown, NSW, AU, 2290

**Area of Expertise**:

- Legal & Compliance

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full Time or Part Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 63885

**Position Cluster**:

- Non-Executive