Course / Education Support Officer

PRIMARY DETAIL

A fantastic opportunity for well-organised and experienced Course/Education Support Officers (multiple roles) to work as part of a team providing advice and support to academic staff in the delivery of courses for undergraduate and postgraduate students.

THE ROLE- Salary Package: From $86,851 - $95,869 p.a. (HEW 6), plus 17% employer's superannuation and annual leave loading- Appointment Type: Full time, 2 x 12 months fixed term position- Location: Macquarie University (North Ryde)

We are seeking a well-organised and experienced Course/Education Support Officer to provide advice and support to academic staff in relation to the delivery and coordination of courses and units for undergraduate and postgraduate students in the Faculty of Medicine, Health and Human Sciences.

Reporting to the Course Support Team Leader and working within our course support team, this role will contribute to the quality of course delivery and student experience by providing accurate and timely advice and support to Course Directors, Discipline Chairs, Heads of School or Department and Unit Convenors on all matters relating to the delivery and administration of course and units. The role will be responsible for the coordination of operational and administrative support across the lifecycle of a course/courses, as well as working with academic staff to coordinate annual planning, committee meetings, timetabling and acting as a point of contact for teaching staff.

About You

You will have an excellent knowledge of tertiary education policies, processes and course/unit governance structures and proven expertise in providing policy advice and information, preferably within a higher education setting. You will also have demonstrated experience in supporting the delivery of education and/or complex student services settings.

Your ability to manage multiple tasks, competing deadlines and adaptability to changing circumstances will be essential to the smooth running of the position. Excellent communication skills and strong customer focus and ability to work effectively with committees and stakeholders at all levels will be key to success in this role.

About Us

Macquarie is the university of pioneering minds. Globally recognised as one of Australia’s leading research universities, Macquarie is a place where extraordinary new possibilities come to light. We’ve helped people to hear, introduced wireless internet technology to the world and broken through traditional boundaries by appointing the Australia’s first female vice-chancellor.

At Macquarie you’ll join a vibrant community of diverse perspectives, all working towards a brighter future for our communities and our planet. Surrounded by beautiful parkland campus, our students and staff are free to explore and discover, supported by facilities including a high-tech library, private teaching hospital, gym and pools, childcare facilities, a campus train station and the newly expanded Macquarie Centre shopping complex next door.

Macquarie University's Faculty of Medicine, Health and Human Sciences builds on our aspiration to have the nation's first fully integrated Academic Health Sciences Centre under a university's leadership. It brings together the excellent work of medical and allied-health clinicians and researchers across the University and around the country, with unparalleled access to the world-leading clinical resources and research facilities found only on our campus.

Join us and start seeing the world in a different light. Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 54 years ago, we have aspired to be a different type of university. Over the years, we’ve grown to become the centre of a vibrant local and global community.

Connect with us today


To Apply- Degree or tertiary qualification in a relevant field and/ or equivalent experience- Knowledge of tertiary education policies, processes and course/unit governance structures- Strong customer service focus and ability to work effectively with committees and stakeholders- Experience in providing advice and information regarding policies, preferably within a higher education setting- Experience in providing support and advice in the delivery of education and/or complex student services settings.- Experience in developing annual planning documentation and project plans- Experience in providing data analysis and high-quality administrative support- Time management and organisational skills, and ability to coordinate and deliver on competing deadlines- Experience in proactively developing and implementing administrative process improvement-
- Good written and verbal communication skills, including the ability to draft papers or submissions.

For further details around the position, please review the position description here:
Specific Enquiries: Novy Alday at

General Enquiries: Jasmine Xia at

Applications