Systems Analyst, Technology Enablement Systems Support Analyst

**Company Description** About Jetstar**

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
- ** Exciting opportunity in our Technology Enablement team**:

- ** Permanent role working at our Collingwood head office (hybrid working options available)**:

- ** Staff Travel Benefits from Day 1**

Jetstar thrives on innovation We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. We have a great opportunity for an experienced Systems Analyst to support Jetstar’s core systems

**Key Responsibilities**:

- Looking after the day-to-day operations of Jetstar’s Technology Enablement systems, including but not limited to the Reservation system, Digital channels (B2C/B2C websites, mobile), distribution channels (GDS/Interline/Codeshare/API), Payment systems, customer communication systems, departure control systems.
- Providing second and third level user support on mission critical systems
- Analysing system issues and coordinating resources and suppliers to resolve them
- Monitoring the progress of problem tickets and updating the key stakeholders as required
- Working with other Systems Analysts and providing escalation point where required
- Working with key system vendors (e.g. Navitaire, BCS, Payment Gateways) and distribution partners (e.g. GDS, Qantas) to troubleshoot and quickly rectify loss of functionality
- Analysing business and system processes to continuously improve process reliability and system stability
- Working with system vendors on trends and critical/high issues that require escalation
- Manage delivery of small to medium change requests
- Testing new systems functionality during system upgrades or new initiatives
- Provide project support on cross team projects where changes are required in Digital systems
- Participating in a 24x7 on call roster
- Performing tasks delegated by the Service Delivery Lead, Technology Enablement

**You’ll have**:

- Experience in Airline reservation systems (e.g. Navitaire New Skies), Digital systems (B2C/B2B websites, mobile), Distribution systems (GDS/Codeshare/Interline/API), Payment systems (Payment gateways/portals), and Departure Control Systems (e.g. Navitaire) (preferred)
- Excellent analytical and problem-solving skills, with attention to detail
- Excellent technical skills with understanding of software development concepts and databases (SQLs)
- Experience in IT Service Management (ITIL) framework and methodologies
- Excellent commercial understanding, e.g. from business studies or work experience
- Experience with project work and process analysis
- Good communication skills both written and verbal; Able to communicate to all levels of the organisation.
- Demonstrated ability to work under pressure
- Airline (especially low-cost carrier) / travel industry experience is beneficial, but not essential

**Our Culture**

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

**Our Benefits**

Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

**Inclusion and Diversity**

**Applications Close: 11:59pm Sunday 12 January 2025