Reception, Ilsc Brisbane

**Role**: Reception

**Reporting **to**: Student Services Manager

**Location**: Brisbane

**Description**:
This outline is not intended to be an exhaustive list of the duties you may be required to perform. Rather, it is an indication of the kinds of duties that fall within the scope of the position.

In addition to your duties and responsibilities outlined in the position description, you may also be required to carry out other duties reasonably required by us that you are skilled in and capable of performing. We may alter your position, position description, responsibilities, reporting lines or location in accordance with the needs of the business without providing additional remuneration.

**DUTIES & RESPONSIBILITIES:
RESPONSIBLE FOR:
**Administration duties**:

- Managing student placements in the SMS and LMS within operational constraints.
- Programming Odyssey (SMS) across all campuses with session programs, courses, and classes.
- Ensuring standardised coding for all classes (in agreement with all campuses and Its requirements).
- Liaising with the Local and National Academic Teams for consultation on specific cases.
- Generating and distributing weekly student intake reports with starters/returners.
- Ensuring all relevant student information is accurately stored in the system (e.g. intake tests (PROLAs)/assessment levels, enrolment documentation, special notes).
- Actioning student requests sent through e-Services or redirecting to appropriate teams.
- Supporting the National Compliance and National Academic Teams on Attendance Report, Progress Report, Warning Letters, and ITRs processes.
- Issuing Academic Enrolment Letters as requested.
- Understanding key regulatory compliance requirements, including: ESOS Act, National Code2018, ELICOS Standards 2018, NEAS.
- Assisting the Local and National Academic Teams with other assigned tasks.
- Other related duties or projects as determined by the National Director.

**Reception duties**:

- Greeting students, agents, and visitors in a warm, friendly, and professional manner.
- Answering the phone, transferring calls, and taking messages.
- Helping students, agents and visitors with questions and leading them to the correct staff and department.
- Preparing new student orientation and intake documents.
- Supporting local teams with the weekly orientation process for new students (including pre-arrival checks and communication, Day 1 Orientation, and late-comer follow-up).
- Managing textbook inventory.
- Updating the school’s academic management system (Odyssey), learner management system (MOODLE) as well as other databases (PRISMS).
- Helping students with login issues to the myILSC App.
- Preparing graduation certificates and letters of completion.
- Purchasing OSHC (student health insurance) and ensuring students receive their insurance card.
- Ordering and managing stationery and school supplies.
- Doing coffee and snack runs for guests.
- Coordinating with cleaners the quality of cleanliness of the campus.
- Attending general staff meetings and training sessions as needed.

**Other duties**:

- Supporting on-campus marketing initiatives by conducting school tours of prospective students, helping with campus promotional events, and providing school information to agents and visitors**.**

**Specialized Skills**:

- Effective and clear written and oral communication in English.
- Excellent working knowledge of computer systems.
- Proven skills in customer-service.
- Able to respond appropriately and promptly to a variety of enquiries from current and prospective students, agents, and sales teams.
- Able to find information and work collaboratively with other departments.
- Able to be flexible.
- Able to negotiate and problem solve.
- Able to communicate effectively, both orally and in writing.
- Able to manage time and systems.
- Able to plan, organize, set priorities.
- Patient, empathetic and approachable.
- Reliable, honest, and trustworthy.
- Able to always maintain composure and professional behaviour, especially while under pressure.
- Able to engage effectively and respectfully with peers and superiors.
- Work Experience Required.
- Valid Working With Children Check (WWCC)

**Hours of work**:
20 hours per week, Monday to Friday, between the hours of 8am and 7pm (no remote working possibility).

**About ELS, ILSC, and Greystone College**

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened it