Customer Care Consultant

4 days ago

Bokarina, Australia Endeavour Foundation Full time

Be the friendly face and first point of contact for a national employment program
- Deliver exceptional customer care while supporting inclusive employment outcomes
- $66,300 + super + salary packaging + flexible work options

**Make possibilities a reality for people with intellectual disability.**

Join Endeavour Foundation as we transform inclusive employment outcomes across Australia.

**What is Inclusive Employment Australia (IEA)?**

Inclusive Employment Australia (IEA) is a national employment program led by Endeavour Foundation that empowers people with intellectual disability to prepare for, gain and sustain meaningful open employment. It focuses on person-centred support, employer engagement, and creating lasting inclusion in the workforce.

**About the Role**

As a Customer Care Consultant, you will be the first point of contact for participants, employers, and stakeholders, setting the tone for their experience with the IEA program.

Based in our lakeside offices in Bokarina, this phone-based, fast-paced role provides exceptional customer service and administrative support to both our customers and our wider teams via phone or video.

You will provide essential administrative support to our customers and site teams, ensuring all interactions are welcoming, informative, and inclusive.

You’ll help maintain smooth operations, assist field-based staff, and ensure that every customer feels supported and informed throughout their employment journey.

**What You’ll Be Doing**
- Coordinate appointments and manage site calendars, send reminders, and follow up with participants and employers.
- Maintain accurate data in CRM systems, action compliance tasks, and support audit readiness.
- Assist with administrative tasks such as resume updates, job referrals, and vacancy management to help our customers and the business achieve their goals.
- Promote services through business development support and event coordination.

**What You’ll Bring**
- Exceptional customer service and communication skills (verbal and written).
- Strong organisational and multitasking ability in a fast-paced setting.
- Previous experience in customer service, administration, sales, employment services or call centres.
- High level of professionalism, positivity, and resilience.
- Competency in Microsoft Office and CRM systems.

**Benefits and Perks**
- Salary Packaging Benefits Package up to $15,900 of your annual salary tax free.
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
- Comprehensive onboarding program with ongoing training.
- An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.
- Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.
- Discounted family gym memberships through Fitness Passport.
- Paid Parental Leave.
- Reward and Recognition Program.

Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality.

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