Technical Account Manager, Enterprise

2 weeks ago

Sydney, Australia Okta Full time

**What you'll be doing**:

- Build long-term relationships with the stakeholders in your portfolio of enterprise companies, and deeply understand their strategy, goals, and plans
- Track customer goals and progress to help facilitate their ROI
- Monitor customer health, satisfaction, expansion opportunities, risks, and escalations
- Help customers achieve their technical objectives by delivering timely technical guidance, enablement, and best practices materials
- Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption
- Be a product evangelist to your customer portfolio, educating them on new Auth0 features and product roadmap
- Use data to monitor and identify adoption and utilization trends. Identify areas for improvement and action in the customer portfolio
- Be the voice of the customer when engaging with internal teams
- Act as a mentor to colleagues within the Technical Account Management team

**We'd love to hear from you if**:

- Proven experience in technical customer-facing roles acting as a trusted advisor such as technical account management, technical customer success, solutions architecture, solutions engineering, technical project management, product management or a similar role
- A deep understanding and demonstrated experience in technical account management or technical customer success
- A customer-first mindset with the energy and problem-solving skills to address technical challenges and help customers achieve their business and technical objectives
- Understanding of identity and surrounding technologies, or the willingness to learn
- Experience with SaaS platforms and cloud-based/native services, their adoption, integration, and ongoing use
- Knowledge of, or ideally experience with software development practices
- Strong business acumen, history of success owning enterprise segment customer relationships and escalations
- Experience in project or program management; able to track and manage the moving parts of multiple parallel projects
- Strong presentation skills with multiple stakeholders
- Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO
- Ability to track and influence customer behavior & health metrics across a portfolio of accounts

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