50 X Customer Support Officer

3 days ago

Parramatta, Australia Alexander Appointments Full time

$34 per hour + Super | 37.5 hours per week
- NSW State Government | Hybrid - Parramatta + WFH
- ASAP Start | Estimated 12month assignment, strong potential to extend
- **$34 per hour + Super | 37.5 hours per week**:

- **NSW State Government | Hybrid - Parramatta + WFH**:

- **ASAP Start | Estimated 12month assignment, strong potential to extend**

**About the Company**
Our large NSW State Government client drives integration and efficiency across long term planning, precincts, housing, property, infrastructure, open space, environment, natural resources including land, water, mining, energy and growing our industries.

**About the Role**
They are currently seeking 50x professional Customer Support to join their Contact Centre in Parramatta with some flexibility to work remotely from home. You will be required to work rotating rosters between Monday to Friday 8am - 6pm. This is an estimated 12month temporary assignment, with a strong potential to extend.

Working within a Call Centre environment, you will be responsible for delivering high quality customer service assisting people who are experiencing financial hardship with their energy costs through the Energy Accounts Payment Assistance (EAPA) Scheme.

**Responsibilities**
- Provide high level, professional and empathetic customer service
- Respond to customer enquiries in a high-volume call centre environment
- Facilitate the resolution of customer complaints
- Educate customers on legislation, procedures their rights and responsibilities
- Capture, process and lodge customer information into the database
- Liaise with external customers including energy retailers to assist customers
- Processing customer assistance vouchers
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Adhere to Contact Centre daily and monthly KPI’s

**About You**
- Previous experience working within a sensitive/complex environment
- Professional, Resilient and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Solid analytical, decision making, conflict resolution and problem solving skills
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS Office suite

***

**Requirements**:

- Demonstrated experience working within a high-volume contact centre environment
- Reliable remote internet access
- Flexible to work across a rotating roster 8am - 6pm Monday to Friday
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

  • Aps 3 Participant Support Officer X 2

    3 days ago

    Parramatta, Australia Talent International Full time

    australia parramatta contract up to au$37.36 per hourTalent International is currently recruiting for an **APS 3 Participant Support Officer x 2 **to work for one of our **Federal Government clients** based in **Parramatta / Charlestown. **The position is **18-month contract role with the possibility of extension**.** **The role is paying **$37.36/hour +...

  • 2 X Administration Support Officers Nsw State

    3 days ago

    Parramatta, Australia Alexander Appointments Full time

    $38.71 per hour + Super | 35hours per week - NSW State Government | Parramatta Location - ASAP Start | Estimated 2month assignment, with a potential to extend - **$38.71 per hour + Super | 35hours per week**: - **NSW State Government | Parramatta Location**: - **ASAP Start | Estimated 2month assignment, with a potential to extend** **About the...

  • Executive Support Officer

    1 week ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Department: Office of the CEO - Location: Parramatta, NSW, AU, 2150 Sydney, NSW, AU, 2000 - Custom Field 4: 78110 **Executive Support Officer - NSW Trustee and Guardian** - 1 x full time role (ongoing) - 1 x part-time role (3 days a week, job share) - temporary for 6 months, with a possibility of extension. - Location: Parramatta/Sydney CBD. Flexible and...

  • Administrative Support Officer

    4 days ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 3/4**: - **1 x Ongoing Full-Time position**: - **1 x Temporary Full-Time up to 2 years position**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that...

  • Compliance Officer

    15 hours ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $123,000 per year

    Compliance Officer Building Commission NSW Principal location - Parramatta - Flexible working arrangements may be negotiated. Employment type - Temporary positions X 1 - Up to 6 Months (35 hours per week) This exciting opportunity offers a unique opportunity to provide high-level outputs within the compliance space.As a key contributor to the team, you...

  • Aps 5 Internal Review Officer X 5

    2 weeks ago

    Parramatta, Australia Talent International Full time

    **Job Details**: **Location** Parramatta **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH100158_1679884753 **Contact** Uvez Ahmed **Posted** about 5 hours ago Talent International is currently recruiting for an **APS 5 Internal Review Officer x 5 **to work for one of our **Federal Government clients** based in **Parramatta /...

  • Riteq Support Officer 12m Ftc

    1 week ago

    Parramatta, Australia Aruma Full time

    12M FTC x 2 | Flexible working arrangements - Positions have the possibility to extend - Fringe Benefits Tax concession - Location: Parramatta NSW - Work Type: 12M FTC x 2 **Your opportunity** We are looking for a **Riteq Support Officer **to play a critical role to provide guidance in the use of Riteq (time and attendance system), ensuring correct...

  • Customer Service Officer

    19 hours ago

    Parramatta, Australia HCF Full time

    **About the Role** As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with...

  • Customer Service Officer

    20 hours ago

    Parramatta, Australia HCF Full time

    **About The Role** Join HCF’s Membership team as **Customer Service Officer - Member Maintenance.** In this role you will provide a high level of customer service to our valued members. Your role will be to maintain membership and payment records for direct debit / credit card transactions of HCF customers. You will also provide correct and quality...

  • Data and Policy Analyst X 2

    2 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $550 - 900 p/h + super - 9 Month Contract - Parramatta / Work from Home **Data and Policy Analyst | 9 Month Contract | Up to $994 p/d Including Super** - **$550 - 900 p/h + super**: - **9 Month Contract**: - **Parramatta / Work from Home** **About the Company** We are seeking 2 x Data and Policy Analyst to join a NSW government organisation. This is a 9...