50 X Customer Support Officer

2 weeks ago

Parramatta, Australia Alexander Appointments Full time

$34 per hour + Super | 37.5 hours per week
- NSW State Government | Hybrid - Parramatta + WFH
- ASAP Start | Estimated 12month assignment, strong potential to extend
- **$34 per hour + Super | 37.5 hours per week**:

- **NSW State Government | Hybrid - Parramatta + WFH**:

- **ASAP Start | Estimated 12month assignment, strong potential to extend**

**About the Company**
Our large NSW State Government client drives integration and efficiency across long term planning, precincts, housing, property, infrastructure, open space, environment, natural resources including land, water, mining, energy and growing our industries.

**About the Role**
They are currently seeking 50x professional Customer Support to join their Contact Centre in Parramatta with some flexibility to work remotely from home. You will be required to work rotating rosters between Monday to Friday 8am - 6pm. This is an estimated 12month temporary assignment, with a strong potential to extend.

Working within a Call Centre environment, you will be responsible for delivering high quality customer service assisting people who are experiencing financial hardship with their energy costs through the Energy Accounts Payment Assistance (EAPA) Scheme.

**Responsibilities**
- Provide high level, professional and empathetic customer service
- Respond to customer enquiries in a high-volume call centre environment
- Facilitate the resolution of customer complaints
- Educate customers on legislation, procedures their rights and responsibilities
- Capture, process and lodge customer information into the database
- Liaise with external customers including energy retailers to assist customers
- Processing customer assistance vouchers
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Adhere to Contact Centre daily and monthly KPI’s

**About You**
- Previous experience working within a sensitive/complex environment
- Professional, Resilient and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Solid analytical, decision making, conflict resolution and problem solving skills
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS Office suite

***

**Requirements**:

- Demonstrated experience working within a high-volume contact centre environment
- Reliable remote internet access
- Flexible to work across a rotating roster 8am - 6pm Monday to Friday
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

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