Library Services Officer

UQ Library-
- Only open to Australian Aboriginal and/or Torres Strait Islander people (Identified S105)- Provide front line library and information services to students and staff.- Work within a great supportive team and interact with a wide range of stakeholders.- Based at- our Gatton campusAbout UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of

benefits and rewards

are available, such as:
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave.- 17% superannuation contributions.- 17.5% annual leave loading.- Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.- Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.- On campus childcare options.- Cheap parking (from just $5 a day).- Salary packaging options.

About This Opportunity

This position provides excellent service to students and academics of UQ. The position holder will work primarily within Library Student Experience (LSX) in the Client Experience (CX) team and contribute to projects being undertaken by the Aboriginal and Torres Strait Islander Services and Collection Team. LSX provides front line services to students and academics supporting all their library and information needs.

Library Services Officers are vital to the delivery of the mission of the Library and the University. Position holders contribute to a positive client experience; support teaching, learning and research at the University as appropriate to the team.

The position holder may move between different teams in the Library due to variations in service demand.
- Please find the appointment booklet here


Duties and responsibilities include, but are not limited to:
- Providing information and advice on library resources, UQ systems, services, and support.- Assessing client needs, including students' I.T. issues, and providing effective solutions or referring them for specialist assistance where appropriate.- Assisting the Aboriginal and Torres Strait Islander Services and Collection Team with projects including data entry and working with metadata- Identifying, reporting, and following up on maintenance or repair issues in Library spaces.- Assisting in the development, preparation, publication and maintenance of Library documentation and statistical reports. Supporting Library practices associated with compliance and reporting.- Resolving routine and non-routine issues, escalating as appropriate.- Demonstrating flexibility and agility in order to assist with library services across all Library operational activities and sites as required.- Contributing as an effective Library team member including participation in planning activities and the delivery of team goals.- Identifying and contribute ideas and input towards continuous improvement of systems, processes, procedures, policies, and work practices. Seek and develop new skills and ideas and take part in learning opportunities.- Contributing to the compilation of procedural documents, and the review and improvement of existing procedures and online information.- Participating in the implementation of change initiatives intended to improve the Library’s services.- Carrying out rostered shifts as required.- Undertaking other work like project work, maintenance of library facilities / equipment as required’

This is a full-time, continuing position.

At HEW level 4, the full-time equivalent base salary will be in the range $68,735.35 to $72,968.15, plus a generous super allowance of up to 17%. The total FTE package will be up to $80,420.36 to $85,372.74 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases.

About You- Completion of a relevant diploma and relevant work experience or an equivalent combination of relevant experience and education/training.- Demonstrated knowledge of issues affecting Aboriginal and Torres Strait Islander peoples in contemporary Australian society and their diversity of circumstances.- Experience of service delivery and improvement, including:
- demonstrating competence in the use of technology.-
- compliance with policies and procedures (best practice)-
- understanding the responsible use of resources (digital media formats).-
- timely and