Service Allocator

1 week ago

Scoresby, Australia Linde Material Handling Pty. Ltd. Full time

Linde Material Handling is a major participant in the Material Handling industry in Australia since 1971 and now part of the global KION Group. We’re built on a strong foundation by delivering expert service and product solutions to our customers. We believe that our success is the result of the skills and commitment from our team members.

We have an exciting opportunity for an experienced Service Allocator to join our service administration team in Scoresby. In this role, you’ll report to the Service Operations Manager and will be responsible for coordinating service jobs for our Technicians. We are looking for someone who is organised and enjoys ensuring all processes run smoothly and the importance of customer service.

**We offer**:

- **Health and Wellbeing Support**:Access our “Wellness at Linde” resource and Employee Assistance Program.
- **Learning and Development**: With over 18,000 free learning resources to help you grow.
- **Annual Celebrations**:We celebrate your birthday with a gift every year.
- **Milestone Rewards**:Anniversary bonuses to honour your commitment and achievements.
- **Referral Bonus Program**:All eligible employees have the potential to earn money for successful referrals.
- **Healthy Heads in Trucks and Sheds (HHTS)**:Access resources from this important non-for-profit initiative.
- **Novated Leasing Options**:Fast track into your dream car through our novated lease partner.

**Tasks and Qualifications**:
We're seeking a dynamic individual to facilitate our service allocation, ensuring seamless customer experiences and maximized technician productivity. In this crucial role, you'll be part of our central hub, responsible for:

- **Allocation**:Assigning service jobs to field technicians, providing customers with clear timeframes.
- **Managing Systems**:Maintaining our service management system with meticulous attention to detail, ensuring efficient job opening and closing processes.
- **Vendor Relations**:Handling sub-contractors, purchase orders, and supplier invoices.
- **Quotations**:Generating accurate customer quotes based on provided information.
- **Supply Management**:Ordering and managing essential departmental supplies (safety equipment, uniform, tools, consumables, and stationery).

What You'll Bring:

- Proven experience coordinating workloads for multiple team members in a similar service environment.
- Exceptional ability to build rapport and foster strong working relationships with field service technicians, promoting open communication and efficiency.
- Familiarity with service allocation/planning portals like Baseplan (or similar systems used in call center/service desk settings).
- Superior interpersonal, time management, and communication skills that allow you to thrive in a fast-paced environment.

If this role sounds like your next big opportunity, please send through a copy of your current resume and cover letter.

Please note, a pre-employment medical and reference checks are a part of our recruitment process.
- We do not accept unsolicited resumes from agencies. _
- LMHAU is proud to be an equal opportunity employer. We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate._

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