Data Center Technical Services Supervisor

**Data Center Technical Services Supervisor**

**Job ID**
- 215184

**Posted**
- 15-Apr-2025

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Data Centers, Engineering/Maintenance, Facilities Management

**Location(s)**

Melbourne - Victoria - Australia

**About the role**:
Supervises the daily execution of critical services at a designated site. Ensures delivery of services with a high level of customer satisfaction. Oversees the critical services staff of the site.

**Location of work**: Docklands, Victoria 3008 Melbourne

**What to be expected on the job responsibilities**:
The Technical Services Supervisor is required to:

- Assist the Critical Facilities Engineering Manager in the management of the site training guides including specific personnel training and development, inclusive of scenario training.
- Be trained and proficient in the role of Building Management System (BMS)/Network Operations Centre (NOC) Supervisor, to enable resilience around that role and be expected to pick up BMS/NOC duties when operationally required.
- To assist in the undertaking of Technical Competence Assessments for the shift teams in conjunction with the Engineering Managers recommendations.
- To be the Engineering Managers assistant and be involved as a representative in the planning of all interventions.
- To assist in the development of continuous improvement within the processes and delivery of planned works to the clients change management requirements/team.
- To assist in the dynamic update and maintenance of the risk register. Ensuring document development and liaising with the client regarding closing out or mitigating risk.
- To assist in the development of continuous improvement within the processes and delivery of planned works to the clients change management team.
- Assist in the development, review, implementation and audit of local Method of Procedures (MOP’s), Standard Operating Procedures (SOP’s), Emergency Operating Procedures (EOP’s) and Sequence of Operations and maintenance standards so they are in compliance with CBRE DCS standards and industry best practices in conjunction with the Engineering manager.
- Assist in the collection, correlation and reporting of Energy/Utility data, reporting to the employer and client as necessary.
- Ensure all utilization, capacity and energy figures are accurately recorded and reported on a continuous basis.
- To assist the shift team and EM in the undertaking and evaluation of all critical risk assessments and RAMS reviews, facilitating final permit authorizations.
- Assist in the evolvement of the Contractor’s BCP documents.
- Assist in the scenario planning and emergency simulation testing in line with the Employer and Contractors BCP plans.
- To deputise as part of the succession plan to the Critical Critical Facilities Engineering Manager when appropriate.
- Complete assigned tasks with mínimal disruption to the customer and customers customers.
- Supervise supplier works on site to ensure they are carried out to a high quality, and in a safe manner.
- Attend and perform critical switching, isolation of services at the site so that equipment is by-passed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time required.
- Be available for on 24/7 on-call to manage the rectification process for all issues and emergencies.
- Drop into cover shifts when shift technician is unavailable/absent.
- Comply with all CBRE systems used to meet its health and safety obligations.
- Hold and maintain NV1 accreditation

**Key Measures of Performance**:

- Positive working relationships with the Client and third-party contractors.
- No unplanned downtime of Data Centre
- Adherence to agreed KPI framework
- Reduction in operating cost for CBRE and client
- Compliance with HSEQ environment and safety requirements
- Innovative solutions for the business
- Identify and sustain efficiencies to the account
- Achieve service deliveries meeting time, quality and budget agreements
- Adherence to all site operating procedures and site processes

Interpersonal skills:

- Strong personal motivation
- Innovative
- Reliable
- Leadership skills
- Negotiation skills
- Conceptual thinker
- Team player
- Effective communicator

**Key Competencies**:

- Teamwork/Collaboration: Working effectively with team/work groups or those outside formal line of authority (e.g. peers, senior managers) to accomplish organisational goals; taking actions that respect the needs and contribution of others; contributing to and accepting the consensus; subordinating own objectives to the objectives of the organisation or team.
- Delegation of Authority / Responsibility: Allocating decision-making authority and task responsibility to subordinates; utilizing subordinates time, skills and potential effectively.
- Quality Orientation/Attention to Detail: Accomplishing tasks through concern for all areas involved, no matter how small;