Front Desk Officer

We are in search for a rising star that is in need for growth and development to join our team at Kyah in a Front Desk role.

You will work alongside management to ensure that all our guests receive the highest quality but unique service during their stay with us. We require a talented individual who has a 'hands-on' approach to their work and is happy to get involved with all areas.

There are significant opportunities for growth and development. All you need is a positive attitude, willingness to learn and be more than happy to get involved in all areas.

**What will set you apart?**
- Experience working on the front desk and/or reception.
- Positive and vibrant attitude.
- Willingness to learn.
- Ideally experienced in a leadership and motel role (but is not required).
- Possess a ‘can do’ and ‘hands-on’ approach to work.
- A person that possesses many skills in multiple areas.
- Ability to work in fast paced environment.
- A passion for guest satisfaction.
- Flexibility to work a rotating roster.
- Fantastic communication skills with guests and management.
- Problem-solving skills.

**Your responsibilities will include**:

- Managing and coordinating the front desk.
- General administrative duties and answering phones with proper etiquette that meets the hotels standards.
- Accommodating to guest queries or concerns during their stay in an attentive, courteous and friendly manner.
- Check-in and check-out guests in a courteous and pleasant manner.
- Offer assistance to guests and team members. Ensure guest needs are responded to in a timely and efficient manner.
- Ensuring compliance with workplace health and safety regulations.
- Assist and guide the front office staff through their daily duties and responsibilities.
- Light cleaning duties to ensure the front lobby area is kept in an inviting and clean manner.
- Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or require repairing in preparation for a new guest.

**What is in it for you**:

- Salary: $52,000 - $60,000
- Fantastic team & work environment.
- Uniform provided.
- Growth and development.

**Schedule**:

- Predominantly day shifts with flexibility to work evenings as required.
- Monday to Friday.
- Rotating roster.
- Weekend availability.

**Ability to commute/relocate**:
**Work Authorisation**:

- Australia (preferred).

**Job Types**: Part-time, Casual

**Salary**: $52,000.00 - $60,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Public holidays
- Weekend availability

Ability to commute/relocate:

- Blackheath, NSW 2785: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: One location