Field Service Technician

2 weeks ago

Blacktown, Australia The Manitowoc Company Full time

Provide service-related assistance by way of phone support.
- Attend field breakdowns and repair crane in a timely manner.
- Maintain service reports and submit these in a timely manner upon completion of repair.
- Provide feedback on component failure.
- Train distributors in the commissioning of the first new product.
- Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
- Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.
- Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.
- Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems.
- Perform other ad-hoc duties as assigned.

**Job Requirement**:

- Engineering Degree or higher qualification in either mechanical, hydraulics or electrical engineering preferred, or equivalence trade experience and skills maybe considered. And, able to lift heavy equipment.
- Minimum of 3 to 5 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry.
- Ability to read and work with electronic and hydraulic schematics.
- Possess strong analytical skills in the evaluation of reports of technical issues, research findings; and/or output of a system/process etc.

The Manitowoc Company, Inc. was founded in 1902 and has over a 120-year tradition of providing high-quality, customer-focused products and support services to its markets. Manitowoc is one of the world's leading providers of engineered lifting solutions. Manitowoc, through its wholly-owned subsidiaries, designs, manufactures, markets, and supports comprehensive product lines of mobile hydraulic cranes, tower cranes, lattice-boom crawler cranes and boom trucks under the Grove, Manitowoc, National Crane, Potain and Shuttlelift brand names.

**EOE / DISABLED / VETERAN

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