Customer Banking Specialist Relief

6 days ago

Sydney, Australia Commonwealth Bank of Australia Full time

Customer Banking Specialist Relief - Nyngan

We are seeking a Permanent Part time Customer Banking Specialist Relief to join our branch team. In this role you will work at Nyngan (minimum 2 days/week) and also be required to support a cluster of branches including Bourke, Brewarrina, Cobar, Warren and Narromine. Travel will be required.

**Part time 32 hours per week**:

- Monday: 2pm-5pm
- Tuesday: 9am-5pm
- Wednesday: 9am-5pm
- Thursday: 9am-5pm
- Friday: 9am-5pm

**You will be joining one of our Multi-Channel Branches**

**What is a Multi-Channel Branch?**
- Between 9:30am-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
- After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment

**Do work that matters**

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.

**See yourself in our team**

As the Customer Banking Specialist Relief, you'll:

- Provide relieving support to our branches. Travel will be required
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Complete Financial Health Checks to assess customers' financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

**We're interested in hearing from people who have**
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 07/10/2024

Job ID REQ218732

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