Service Agreement Support Officer

3 days ago

Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

**THE ROLE**

The Service Agreement Support Officer - Reporting Analyst supports the delivery of high-quality data analysis and performance reporting relating to the department's service agreements with funded organisations. Working under the guidance of the Manager, Service Agreement Performance Analysis, the role contributes to the effective oversight of service delivery by leveraging data insights to inform decision-making and continuous improvement.

The position also collaborates with stakeholders and contributes to the design, development and testing of business improvement and reporting enhancements to streamline and automate analytical functions.

**ACCOUNTABILITIES INCLUDE**
- Extract, analyse and interpret data from the Service Agreement Management System (SAMS2) and other relevant sources to support performance reporting and contract management activities.
- Assist in the preparation of accurate and timely performance reports, dashboards and analysis to meet internal and external reporting requirements.
- Contribute to the development and review of performance measures, reporting methodologies and benchmarking practices in consultation with team members and stakeholders.

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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