Account Manager

**Description**:
The Account Manager role will be responsible for and have experience in, all aspects of client servicing to maintain and grow an existing book of Construction business. The Account Manager will demonstrate exceptional interpersonal and organisational skills, strong service ethic ensuring incomparable quality service is always delivered to our clients. Additionally, they will generate new business opportunities to contribute to the success of the team and will work to achieve individual and team targets and agreed service level agreements.

**The Role**
- As a client advocate, ensure that the client’s risk management and insurance broking objectives are identified and actioned to deliver high-quality services.
- Client service strategies are implemented in accordance with Willis Client Service.
- Multi-tier client contact is implemented and reviewed for all qualifying accounts in accordance with Willis Client Service.
- Formal client feedback (Net Promoter Score) is obtained annually for all qualifying accounts in accordance with Willis Client Service.
- The renewal process is completed with no outstanding renewals.
- In consultation with the NSW Construction Practice Leader, drive the new business development process within the team using appropriate strategies to gain new business for the Group.
- Team new business targets are met annually.
- Personal involvement in all selected new business exercises.
- Maintain the accuracy, currency, and quality of information contained within the pipeline.
- Maximise revenue generated from the existing client base through continual analysis of client profitability and full utilisation of group facilities.
- Premium funding is offered to all clients.
- Debtor collections are managed in accordance with terms of trade.
- No client placements are made outside Willis Towers Watson-approved insurers.
- Explore all up-selling and cross-selling opportunities.
- Fees and commissions are charged in accordance with the Financial Services Guide (incorporating the Client Engagement Guide).
- Manage the company profile with insurers by identifying and maintaining strategic relationships across all key markets.
- Maintain or improve relationships with insurers.
- Comply with specific business management processes.
- Ensure compliance with all company policies and procedures.
- Assist in maintaining or reducing expenditure budgets.
- Support training, mentoring, and development of people within the Construction Practice.
- In liaison with your manager, and using data from your Continuing Professional Development Plan, identify and plan development activities to meet these needs over the next 12 months.
- Achieve and maintain compliance with the Financial Services Reform Act Tier 1 education requirement (e.g., Diploma of Financial Services, Insurance Broking).
- Undertake professional development activities as outlined in your Continuing Professional Development Plan.
- Participate in the annual Talent REWARD process with your team leader/manager.
- Participate in all company-sponsored mandatory training.
- Advise HR of attendance at all external courses, seminars, etc., to ensure training records are updated.

**Qualifications**:
**The Requirements**
- Experienced Account Manager within the insurance broking industry, preferably in construction.
- Proven ability to understand a client’s needs and exceed their expectations.
- Professional, reliable, and able to work autonomously with mínimal guidance.
- Substantial insurance broking and/or industry experience.
- Significant demonstrated experience in complex coverage and wording reviews.
- Demonstrated understanding of claims management processes.
- Qualifications in accordance with the Financial Services Reform Act (minimum Tier 1 Broking Compliance).
- Broad understanding of business, economic, and environmental factors.
- Relevant tertiary qualification and/or significant business experience.

**Why Join WTW?**

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

- Annual bonus
- Company paid salary continuance insurance
- Life and TPD insurance
- Hybrid working
- Networks (Gender, Wellbeing, Pride)
- Career Growth - internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

**In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea