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Customer Success Manager Apac
3 weeks ago
LeanIX APAC is growing rapidly and seeking a Customer Success Manager (f/m/d) with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APAC region.
You will join our small but growing APAC team and have the opportunity to shape and influence our incredible growth story in APAC.
This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with our global sales, marketing, and product development teams.
Customer Success Manager APAC (f/m/d)
Connected remote and based in Brisbane, Australia or nearby.
WHAT IS WAITING FOR YOU?
- Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failure while celebrating our successes
- Take on full responsibility for 25-35 customers across Australia and APAC
- Build and strengthen relationships with your customers to become their trusted advisor
- Develop and expand your accounts by driving product adoption and increasing user base in customer accounts
- Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
- Add your style to a global and diverse Team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
- Ensure a successful and robust onboarding experience for all our new Enterprise customers
- Translate customer feedback into product requirements
WHAT ARE WE LOOKING FOR?
- 3+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations, or a customer-facing role in the B2B SaaS industry (or related business). Experience with Enterprise Architecture domain is a plus.
- Ability and experience to structure and prioritise your work and the work of others
- 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
- Exceptional English language skills (written and spoken), especially technical vocabulary - proficiency in Japanese is a plus. Please indicate your language skills in your CV.
- Experience in project management and project methods
LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 1.000+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.
LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (500+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
