Customer Relations Officer

1 week ago

Melbourne, Australia City of Melbourne Full time

**Multiple Opportunities available - flexibility essential**:

- **Full time (12 month contract) and casual opportunities**:

- **Day time rostered hours only between 7.30am and 6.00pm, Monday to Friday**:

- **$34.80 per hour (plus 25% loading if casual)**

**We are the City of Melbourne, a place to be bold and inspirational.**

We are rapidly transforming to meet the evolving challenges faced by a global city.

With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.

**How this position will make the Difference to City of Melbourne**

The Customer Relations team at the City of Melbourne exist to care for our customers as much as they care for our city. We have a passion for providing excellent customer experiences and producing great customer outcomes.

We are seeking new team members who have a passion for customer service and will make a difference for our city and it’s people.

**What you will bring**
- Ability to demonstrate and display City of Melbourne Values - accountability, integrity, courage, respect for self and others, and striving for excellence.
- Relevant experience in a Contact Centre environment and/or customer service experience and demonstrated customer service skills including telephone (call centre environment), Face to Face and Written Communications.
- Demonstrated high level interpersonal, teamwork and communication skills.
- Ability to assess and balance priorities and work under limited supervision.
- High emotional intelligence with proven ability to empathise with customers.
- Excellent computer and keyboard skills and great attention to detail.
- Demonstrate ability to adapt quickly to change.
- Ability to adhere to a changing roster.

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under Position Information.

**How to apply**
- attach your resume
- attach a separate cover letter, **responding to the following questions** (no more than two pages):

- Which role are you interested in? (Full Time, Casual or either)
- If casual, what is your availability to work?
- Tell us about a time when you went above and beyond to deliver an excellent customer experience?
- Tell us two values which are important to you in customer service and why they are important?

Applications will be accepted up until 11:45pm
**Tuesday 25 October.

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