Customer Service Consultant

Established Australian designer and manufacturer of furniture
- Collaborative and inclusive working environment
- Global business with growth opportunities

Since 1977, **King Living** has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

**King Living** has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, USA, Singapore, Malaysia, China, and Thailand.

At **King Living**, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

**The Opportunity**
As part of our Customer Service team, the Customer Service Consultant will ensure the needs of the customer are actively identified to provide them with the best possible outcome.

This position is responsible for taking overall ownership of customers’ enquiries relating to deliveries, warranties, non-warranties, service call-outs and other general enquiries. From first touch through to resolution across voice and digital channels, the Customer Support Consultant’s mission is to deliver exceptional customer support, guiding customers through the entire lifecycle while resolving any issues that arise on this journey.

If you love everything about customer service, enjoy and have a passion for providing the best possible experience, including great follow up this could be the perfect role for you

**Core Responsibilities**
- Provide timely, tailored service and sales support across all channels using Salesforce Customer 360
- Respond to product enquiries, create quotations, process orders, and manage service call-outs and warranty claims
- Identify and convert service conversations into sales where appropriate
- Leverage Service Cloud and Field Service to access full customer history and coordinate accurate service delivery
- Use Virtual Remote Assist where applicable to resolve issues in real time
- Record case notes and maintain accurate documentation in Salesforce
- Liaise with internal departments to ensure swift, effective resolution of customer enquiries
- Communicate with empathy and professionalism, building strong, long-term customer relationships
- Stay informed on King products, processes, promotions and system enhancements

**About you**:

- You will have a positive and fun disposition with a great smile and flexibility to get in and do what needs to be done
- The ability to work within a high volume and dynamic environment
- The ability to manage multiple competing priorities
- Computer literate with experience and or ability to work with a CRM
- High attention to detail and able to problem solve, resolve issues, and think on your feet to deliver the best outcome
- A team player who is collaborative and adaptable to assist the greater team when required
- Ability to learn quickly and thrive in a fast-paced environment
- Strong organisational skills and ability to multitask and effectively time manage
- Be self-driven and able to work autonomously or in a team environment
- Outstanding relationship building, coupled with exceptional verbal and written communication skills will be key in this role

**Our Values**

Passion, Integrity, Collaboration Innovation - these are the values that unite us, inspire us and set us apart. They’re not just words; they’re the heartbeat of King Living, pushing us to be our best.

**King Living Benefits and Our Offer to You**:

- Exciting sales campaigns designed to support your success
- Competitive employee benefits
- Generous employee, family, and friends’ discounts
- Opportunities for career development and growth
- A supportive, team-focused environment
- Australian-owned company with a growing global presence
- EAP to support your health and wellbeing
- Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values._
- King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status._