Skate Park Coordinator

**Introduction**:
The Frankston Skate Park is one of the largest free skate facilities in Australia, offering lessons, competitions, and events year-round Peninsula Leisure has recently been granted the management rights to Frankston Skate Park.

Peninsula Leisure (PL) has an exciting opportunity for a hands-on Skate Park Leader to join our Customer Experience team on a permanent part-time basis, working Tuesday - Saturday, 20 hours per week (with potential to increase over busy holiday periods).

Reporting to the Customer Experience Manager, this role will be responsible for ensuring Frankston Skate Park operates effectively and efficiently. Leading by example, in a direct service capacity, this position provides leadership, guidance, and support to the entire Skate Park team in delivering exceptional customer service to visitors and guests and contributes to the delivery of exceptional customer experience across Frankston Skate Park.

About us

Peninsula Leisure (PL), a wholly owned subsidiary of Frankston City Council, is an industry leading organisation focused on reimagining community health and wellbeing experiences, currently through the management of Peninsula Aquatic Recreation Centre (PARC), The Pines Forest Aquatic Centre (Pines) and the Frankston Skate Park. Governed by an independent Board, the unique independent structure provides the opportunity to innovate, challenging the norms of the industry to create new best practice.

Peninsula Leisure has achieved significant milestones, maximising community activation, winning individual and facility awards, widely being recognised as delivering customer excellence through a values driven approach to leadership, and profits generating reinvestment in the facilities.

Peninsula Leisure employees receive excellent benefits including complimentary PARC/PINES membership (gym, group exercise and aquatic access), flexible working options and professional development opportunities. Key responsibilities of this position include but are not limited to:

- Overseeing the day-to-day operations of the Frankston Skate Park including planning and delivery of clinics, lessons and other programming areas.
- Leadership support of Skate Park team, ensuring all Skate Park team members perform at the highest level.
- Support CEX Coordinator to recruit, onboard, train and develop the Skate Park team.
- Monitor and maintain the cleanliness and safety of the skate park.
- Facilitate Skate Park events and activations.
- Ensure the escalation process for all issues, queries, requests, feedback, and complaints is followed, and take ownership of ensuring all customer issues are resolved.
- Department rostering for the Skate Park team, complete shift approvals, and oversee an effective and efficient process for shift swaps and covers.
- Coordinate facility hire, retail and kiosk facilities at the Skate Park.
- Work with the CEX Coordinator to drive new opportunities within the community.

Work closely with the Peninsula Leisure Marketing team to create regular social media content to promote Frankston Skate Park.

Key Selection Criteria

**To thrive in this role, you will need**:
Skate Park leadership or coaching experience preferred.
A keen interest and skill in skating and skate park activities.
Demonstrated history of delivering exceptional customer experiences.
Experience supporting a small team.
Ability to create a safe, positive, welcoming, and inclusive community.
Understanding of customer services principles and ability to train staff to achieve high quality outcomes.
Experience delivering exceptional customer service in a busy fast-paced environment.
Decision making and conflict resolution skills.
Excellent communication skills
Initiative and problem solving
Ability to influence change.
Strong culture fit.

Peninsula Leisure is an equal opportunity and child safe employer.