Cisco Ise Lead

6 days ago

Perth, Australia Zone IT Solutions Full time

We are looking for an experienced Cisco ISE Lead for a role based in Perth location. You will be a part of a Global Consulting Company for one of their exciting projects.

**Requirements**:
Must have skill - Good in communications, Cisco ISE (L3), Symantec Endpoint Protection(L2) & Proxy (L2)
- Good to have skill - Firewall, Cisco IronPort
- Role
- As a Lead, you should be able to handle first point escalation for all technical and process issues.
- Ensure proper communication and quick resolution as a crisis manager.
- Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, device troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
- Participate in business meetings with various stake holders on a need basis.
- Take corrective actions based on the customer satisfaction surveys.
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members.
- You are responsible for functional/technical track of a project.
- Able to work on Knowledge acquisition and updates to related documents
- Minimum relevant work experience: 5-8 Yea

**Benefits**:
About Us

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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

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