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Sales Representative Superhero's

2 weeks ago

North Sydney, Australia TravelCard Australia Full time

**Sales Superhero’s - Inbound**

Sales Representative - Contact Centre - Travel Insurance
- Grow you career in the travel insurance industry
- Career progression opportunities, fast growing company
- Full paid training to set you up for success

Travel is back and bigger and more exciting than ever More and more Australians are travelling, and seeking the best in travel insurance. Come join our wonderful team and be part of the award-winning Travel Insurance provider offering a unique value proposition unseen in the Australian market
- $58K +10% of base salary OTE + Super
- Paid day off on your birthday
- New North Sydney office with amazing views
- Awesome Company Culture
- Immediate Start

**TravelCard’s story**

TravelCard is an award-winning product that has revolutionised the Australian Travel Insurance market as it has done in other countries. TravelCard implements the world’s first travel insurance solution with real-time payments - instantly, globally, on the spot, when our customers really need it. We handle insurance claims right there, upfront, with no out-of-pocket expenses.

Our mission is simple; to simplify our customers’ travel insurance experience**.**

We trust our customers. We pay claims upfront. We are in their pocket. We go above and beyond for our clients. We provide constant reliable communications and updates reducing our customers’ levels of stress when things go wrong. We serve our customers with genuine compassion and care at the exact time they need it, which makes a big difference.

**That’s what makes TravelCard different.**

**About the Sales Rep Superhero role**

**Purpose of this Role**
- Be the smiling voice as a first point of contact for all sales enquiries from potential and/or existing customers
- Providing TravelCard’s insurance products to travellers, binding policies and growing our customer database - with the best product on the market - we pay out claims in real-time, so we are there when they need it the most
- Promoting the company ethos by providing an outstanding customer experience
- Become a product expert and help people feel safe when traveling
- Work as part of a high functioning and multi-skilled team and celebrating each other's successes
- Meet KPI's and adhere to TravelCard’s guidelines, procedures and quality standards
- Upsell & cross-sell optional covers to facilitate customer’s needs & generate higher revenue
- Liaise with the Medical Assessors team regarding pre-existing conditions

**About you**

**What we are looking for**:

- Previous sales experience as a contact centre agent or transferable skills
- Target-oriented and a proven examples and track record of meeting and/or exceeding KPIs in sales and maintaining a positive experience for the customer
- Taking inbound calls and leads and confidently communicate with a diverse groups of people
- A good knowledge and understanding of insurance products and of the Australian travel insurance market is a plus
- A real team player who is serious about their career growth
- Highly motivated, positive and driven attitude to exceed targets and KPIs
- An outstanding customer-centric approach
- Excellent verbal communication skills; able to demonstrate patience and enthusiasm
- A mindset which is supportive and allows you to ‘walk in our customer's shoes'
- An ability and willingness to take initiative
- A reliable, punctual and loyal
- Computer savvy and willingness to train and become a product expert

**Job Types**: Full-time, Permanent

**Salary**: $56,000.00 - $58,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Annual bonus
- Performance bonus

Ability to commute/relocate:

- North Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have contact centre experience in a sales role?
- How long have you worked in a contact centre environment?
- What is your salary expectation (NOT including super)?
- What makes you the right person for this role?

Work Authorisation:

- Australia (preferred)