Digital Community Officer

2 weeks ago

Balcatta, Australia Water Corporation Full time

Prominent WA brand and purpose driven organisation
- Fixed term opportunity until Jan 2026 with flexible working arrangements
- Salary: $90,119 + Super + Benefits

**About the role**:
We have a full-time, fixed-term opportunity available until Jan 2026 for an Officer - Digital Community. In this role, you will be responsible for monitoring, moderating, and engaging with customer and community interactions on social media platforms to drive positive customer perceptions and help to deliver on our Customer Strategy.

**What the role will involve**:

- Monitor and moderate community interactions on Water Corporation’s social platforms, online communities and online reviews.
- Use social media management software and related tools, e.g. Sprinklr, Hootsuite
- Pull through our brand tone of voice in all interactions.
- Filter and escalate customer and community enquiries as appropriate to ensure prompt and accurate resolution.
- Align to our governance standards ensuring our digital communities are a safe environment
- Provide timely and accurate interactions.
- Support a cross-collaborative communications effort in the event of an incident, with occasional out of hours work required.
- Engage with Subject Matter Experts (SME’s) across the business to provide helpful and educational response to customers.
- Monitor emerging trends and current affairs to assist in content development aligned to our Social media strategy..
- Contribute to monthly reporting profiling social media metrics and performance.

**Key skills and experience**:
There are a few things that we’ll look for in your CV;
- Analytical skills with the ability to identify engagement patterns/trends and convey this clearly and effectively via verbal and written formats.

**Benefits that matter because you do too**

**Boundless variety**
- Work flexibly alongside collaborators, innovators, thinkers and doers to make a difference to lives all over WA.
- You'll get the opportunity to carve a career path as diverse as the different backgrounds, experiences and perspectives of a team of more than 4000 solution seekers
- Hybrid working between locations including Balcatta, Leederville and home

Benefits to support real life balance
- Real flexibility with options to work from home, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Generous co-contribution superannuation up to 13%
- Purchase additional leave of up to 4 weeks

**Apply**:If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process, you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

**Applications close 3 September 2024**

**_ We reserve the right to withdraw this ad prior to the closing date._**

**Our commitment to a diverse and inclusive workplace**:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

To read our diversity and inclusion statement, please visit our website

  • Apprentice Mechanical Fitter

    5 days ago

    Balcatta, Australia The Apprenticeship Community Full time

    Located in Balcatta, our client Perrigo Australia, manufacturer a wide range of products including creams, ointments, gels, and fluids including flammable liquids. The facility and associated processes are continuously upgraded and improved to ensure it is fit for purpose for the manufacturer of quality affordable self-care products. **Key Responsibilities...

  • Office Administration

    2 weeks ago

    Balcatta, Australia Dexion Balcatta Full time

    Dexion Balcatta is a medium size growing company providing expertise to businesses requiring Office and Warehouse Shelving. We’re looking for an administration officer with experienced in: - Accounts record keeping, - Reconciliations, - Debt collection, - Payroll, - PAYG, - BAS, - Payroll Tax and - Superannuation. To work with mínimal supervision in a...

  • Business Operations Officer

    1 week ago

    Balcatta, Australia Western Power Full time

    **Business Operations Officer**: - Location: Balcatta, WA, AU- 29 Aug 2024Do you want to deliver work that truly matters to our community? There’s never been a better time to join the energy industry! At Western Power we’re working towards our vision for a clean energy future and we’re looking for diverse, passionate people to join our team of world...

  • Aboriginal Community Partnerships Coordinator

    3 days ago

    Balcatta, Australia Water Corporation Full time

    **Based in Balcatta, a great place to work with amazing benefits & work life balance**: - ** Permanent position with salary of $98,581 plus 11.5% Super** **This position relates to Section 51 of the West Australian Equal Employment Opportunity Act 1984, where Aboriginal and Torres Strait Islander people are encouraged to apply.** Working for Water...

  • Disabilities Services Officer

    5 days ago

    Balcatta, Australia Greener Grass Full time

    **Greener Grass** **Disabilities Services Officer** **About Client**: Perth Healthcare and Support Enterprise is a leading disability services company dedicated to empowering individuals with diverse abilities to reach their full potential. They provide a range of support services aimed at enhancing the lives of clients and fostering a community that...

  • Area Office Manager

    1 week ago

    Balcatta, Australia I-MED Full time

    We have a new opportunity for an Area Office Supervisor to join the team and manage the day-to-day operations of our clinics in Perth. Reporting to the Regional Manager, you will be providing operational leadership, overseeing general administrative duties across the regions clinics, enabling local reception teams to deliver high quality, efficient,...

  • Office Administrator

    2 weeks ago

    Balcatta, Australia Dexion Bibra Lake Full time

    **Dexion is the leading brand, specialising in Warehouse and Office storage systems.** Our Balcatta office is looking for an office administrator with the ability to work independently and as a team, supporting sales and operations. **Your main responsibilities would be**: To oversee the daily office requirements with the ability to handle confidential...

  • Financial Planning and Analysis Community

    1 day ago

    Balcatta, Australia Juniper Full time

    **About Us**: At Juniper, we take pride in being one of Western Australia's largest local aged care providers, delivering individualized care that keeps our residents connected to the people, passions, and places they have always cherished. Across the state, we are dedicated to offering exceptional care, accommodation, and support services for older Western...

  • Administration Officer

    1 week ago

    Balcatta, Australia Juniper Full time

    **About Juniper** At Juniper, we are proud to be one of Western Australia’s leading aged care providers, delivering individualized care that keeps our customers connected to the people, passions, and places they’ve always cherished. Across the state, we’re dedicated to offering exceptional care, accommodation, and support services for older Western...

  • Roster and Administration Officer

    1 week ago

    Balcatta, Western Australia MYVISTA Full time $60,000 - $90,000 per year

    MYVISTA Balcatta Residential Aged Care welocmes applicants for an experienced Roster Admin Officer.  The individual will work closely with the Residential Aged Care Manager and Team to enter all roster activity data and information into our electronic rostering system and provide administration support to ensure the smooth operation and compliance of...