Digital Community Officer

7 days ago

Balcatta, Australia Water Corporation Full time

Prominent WA brand and purpose driven organisation
- Fixed term opportunity until Jan 2026 with flexible working arrangements
- Salary: $90,119 + Super + Benefits

**About the role**:
We have a full-time, fixed-term opportunity available until Jan 2026 for an Officer - Digital Community. In this role, you will be responsible for monitoring, moderating, and engaging with customer and community interactions on social media platforms to drive positive customer perceptions and help to deliver on our Customer Strategy.

**What the role will involve**:

- Monitor and moderate community interactions on Water Corporation’s social platforms, online communities and online reviews.
- Use social media management software and related tools, e.g. Sprinklr, Hootsuite
- Pull through our brand tone of voice in all interactions.
- Filter and escalate customer and community enquiries as appropriate to ensure prompt and accurate resolution.
- Align to our governance standards ensuring our digital communities are a safe environment
- Provide timely and accurate interactions.
- Support a cross-collaborative communications effort in the event of an incident, with occasional out of hours work required.
- Engage with Subject Matter Experts (SME’s) across the business to provide helpful and educational response to customers.
- Monitor emerging trends and current affairs to assist in content development aligned to our Social media strategy..
- Contribute to monthly reporting profiling social media metrics and performance.

**Key skills and experience**:
There are a few things that we’ll look for in your CV;
- Analytical skills with the ability to identify engagement patterns/trends and convey this clearly and effectively via verbal and written formats.

**Benefits that matter because you do too**

**Boundless variety**
- Work flexibly alongside collaborators, innovators, thinkers and doers to make a difference to lives all over WA.
- You'll get the opportunity to carve a career path as diverse as the different backgrounds, experiences and perspectives of a team of more than 4000 solution seekers
- Hybrid working between locations including Balcatta, Leederville and home

Benefits to support real life balance
- Real flexibility with options to work from home, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Generous co-contribution superannuation up to 13%
- Purchase additional leave of up to 4 weeks

**Apply**:If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process, you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

**Applications close 3 September 2024**

**_ We reserve the right to withdraw this ad prior to the closing date._**

**Our commitment to a diverse and inclusive workplace**:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

To read our diversity and inclusion statement, please visit our website

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