Manager, Customer Success Anz
5 days ago
This role is based in Sydney.
**Responsibilities**:
- Coach & mentor your team of highly motivated diverse set of Customer Success Professionals across the ANZ region to develop customer engagement skills and competencies. The territory span is across Australia and New Zealand.
- Help manage, recruit, coach, train and develop a growing and energetic team of talented Customer Success professionals ensuring all business processes, policies and work practices are followed to the highest standards.
- Facilitating and owning experiences and being an escalation point to various cross-functional teams at Zoom, on behalf of the customer.
- Has an ability to help develop strategic team initiatives and KPIs for their respective CS team.
- Manage the team to achieve quarterly goals, and provide clear reporting on metrics.
- Regularly assess team processes to proactively identify risk factors and new growth opportunities.
- Identify underperformance and coach for performance improvement
- Exemplify an outcome/results-oriented approach
- Work with other team managers / leaders to help make data-driven decisions, regularly analyzing and improving upon team processes by identifying risk factors and growth opportunities.
- Assist with high priority requests or issue escalations as needed.
**Requirements**:
- Bachelor’s degree and/or equivalent years of experience
- 12+ years of SaaS software industry and management experience
- Demonstrated Customer engagement and People management experience across the territory span for this role
- Strong product knowledge of AV Collaboration preferred
- Able to analyze trends, understand metrics and present to upper management.
- Great interpersonal skills with a positive attitude.
- Outstanding verbal and written communication skills in English, including experience conducting executive presentations.
- Ability to work independently with limited direction in a fast-paced environment.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
**About Us**
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
-
Customer Success Manager
1 week ago
Sydney, Australia Zoom Full time**Customer Success Manager, ANZ** **What you can expect** We are looking for a Customer Success Manager (CSM) to join our team. Your primary responsibility will be to ensure that customers derive maximum value from Zoom's products and services, ultimately driving customer satisfaction, retention, and loyalty. You will be proactively working with customers...
-
Manager, Customer Success Anz
6 days ago
Sydney, Australia Zoom Full timeThis role is based in Sydney. **Responsibilities**: - Coach & mentor your team of highly motivated diverse set of Customer Success Professionals across the ANZ region to develop customer engagement skills and competencies. The territory span is across Australia and New Zealand. - Help manage, recruit, coach, train and develop a growing and energetic team...
-
Customer Success Manager
2 weeks ago
Sydney, Australia Zoom Video Communications, Inc. Full timeAbout the Team We are looking for a Customer Success Manager (CSM) to join our amazing team in Australia. Reporting to our Manager, CSM based in Sydney, you will be the main window to strengthen the relationships with customers and ensure the successful deployment of Zoom products and high-quality services. Your efforts will promote customer satisfaction...
-
Customer Success Manager
1 day ago
Sydney, Australia Thomas International Full time**About Thomas** At Thomas, we envision a world of limitless human potential achieved through deep self-awareness and strong connections among individuals. With over 40 years of experience, we have been at the forefront of providing talent assessment platforms that assist businesses worldwide in recruiting, retaining, and developing exceptional talent. But...
-
Customer Success Manager
2 weeks ago
Sydney, Australia Zoom Full time**About the Team** We are looking for a Customer Success Manager (CSM) to join our amazing team in Australia. Reporting to our Manager, CSM based in Sydney, you will be the main window to strengthen the relationships with customers and ensure the successful deployment of Zoom products and high-quality services. Your efforts will promote customer...
-
North Sydney Council, Australia Autodesk Full time $104,000 - $130,878 per yearJob Requisition ID #25WD90277Position OverviewThe Manager, Customer Success ANZ ASEAN Enterprise is responsible for leading a team of Customer Success Managers, with a current book of business including 16 enterprise customers in the ANZ ASEAN region. Our Customer Success Managers oversee the post sales stages of "onboard," "use," and "extend" with our...
-
Customer Success Manager
5 days ago
Sydney, Australia Komo Technologies Full timeIn this role, you will be one of the foundational members of the Customer Success team for Komo. You will work to ensure that our Customers in the ANZ region realise value and achieve success with their Komo solutions. As a CSM, you will contribute to developing and building out our Customer Success function, test and improve our processes and tools, and...
-
Customer Success Manager
1 day ago
Sydney, Australia Sitecore Full time**About Us**: Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe. **About the...
-
Enterprise Customer Success Manager
7 days ago
North Sydney, Australia Autodesk Full timeJob Requisition ID # 25WD90277 Position Overview The Manager, Customer Success ANZ ASEAN Enterprise is responsible for leading a team of Customer Success Managers, with a current book of business including 16 enterprise customers in the ANZ ASEAN region. Our Customer Success Managers oversee the post sales stages of "onboard," "use," and “extend” with...
-
Enterprise Manager, Customer Success
3 days ago
Sydney, Australia Procore Technologies Full timeAs our **Enterprise Manager, Customer Success** you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore’s Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption while...
