Guest Service Agent
2 weeks ago
**About Us**:
**Oscars Group** is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia’s largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.
**About the Venue**:
Soaring above the coastline of one of Australia’s favourite beaches, **Crowne Plaza Surfers Paradise**puts you right in the heart of the vibrant beach hospitality scene. The hotel, which is part of the IHG family, makes it easy to transition between business and the playful beach lifestyle with a host of in-house business-focused services and carefree leisure amenities on demand.
**About the Role**:
We are seeking a friendly and service-focused **Guest Service Agent** to join the front office team at Crowne Plaza Surfers Paradise. In this guest-facing role, you’ll be the first point of contact for our hotel, creating a warm welcome and delivering seamless check-in, check-out, and guest support experiences. _The role will be on _**Casual basis**_ _with a flexible roster and may also include occasional overnight shifts._
**Key Responsibilities**:
- Greet guests upon arrival and provide them with information about hotel & resort facilities and services
- Assist guests with check-in and check-out procedures efficiently and professionally
- Providing information about hotel amenities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly and courteously
- Managing reservations and room assignments effectively
- Utilising the hotel's property management system to process bookings and updates
- Coordinate with other hotel departments to ensure seamless guest experiences
- Managing phone calls and directing them to the appropriate departments
- Maintain cleanliness and organisation at the front desk area
**About You**:
- 1-2 years experience in guest service or front desk role is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a proactive approach to guest satisfaction
- Ability to multitask and work effectively in a fast-paced environment
- Flexibility to work various shifts, including weekends and holidays
- Attention to detail and a positive attitude towards teamwork
- A passion for delivering exceptional guest experiences
**Benefits**:
- Access to IHG discounts
- Free onsite parking while on shift
- Discounts on food & beverage across all Oscars Group venues
- Internal and external training opportunities, including an online learning platform
- Career growth opportunities within Oscars Group across 45+ outstanding venues
- Employee Assistance Program (EAP) for you and your immediate family
- Reward and recognition initiatives
**Job Type**: Casual
Pay: $32.31 - $38.78 per hour
**Experience**:
- Guest Service Attendant: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person
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