Guest Service Agent

2 weeks ago

Surfers Paradise, Australia IHG Full time

**About us**
Centred on the coastline of one of Australia’s favourite beaches, Crowne Plaza Surfers Paradise puts you right in the heart of the vibrant beach hospitality scene. At Crowne Plaza Hotels & Resorts you’re more than a job title. We are looking for confident, ambitious people who go above and beyond to be the best every day.

Crowne Plaza Surfers Paradise has a little touch of something for everyone to enjoy. The hotel makes it easy to transition between business and the playful beach lifestyle with a host of in-house services and carefree leisure amenities on demand including tennis, a lagoon style pool or the fitness centre. The hotel’s 269 resort-style rooms and suites offer a range of stylish options furnished in rich contemporary décor with spacious balconies and lavish ensuite bathrooms.

Meeting the demands of the modern traveller, we are excited for you to be on this upward journey with us as we elevate our excellence as the most-loved premium hotel on the Gold Coast.

**Your day to day**
At the start of the day, or end of one, is there anything more welcoming than a smiling face? As a Guest Service Agent, you'll be a helpful host, a local expert, and a proud brand ambassador. Whether you're welcoming our guests to the Hotel at check-in, assisting them with their parking or delivering their luggage, you'll be devoted to creating great memories throughout their Hotel experience.

As a Front Office Team Member you will be trained and engaged in front office services. This opens up a world of possibilities as you develop your mastery across the Hotel including but not limited to reception, concierge services and making reservations.

You will be on a rotating roster to ensure you continue to build your knowledge & skills in all areas and meet the needs of our guests and business.

We’re all part of one team, so pulling together to support all departments (including housekeeping, maintenance and other functional areas when needed) is a natural part of this role.

**What we need from you**
Charisma, warmth and natural charm, you know what it takes to connect with guests and exceed their expectations. With previous experience in Front Office, you genuinely enjoy making people feel special by delivering excellent and engaging service that can only come from the heart.
- A positive attitude and aspirations to grow
- Previous experience in a similar role
- Strong attention to detail and problem-solving skills
- Flexibility to work a rotating roster. Weekends, public holidays and nights are all part of the job

You must meet the legal requirements to work in Australia.

**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Job Reference: EMEAA36895

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