Food & Beverage Host - Altitude

2 weeks ago

The Rocks, Australia Shangri-La Hotels Full time

**Host/Hostess**
**Casual / Part Time/ Full Time | Shangri-La Sydney**

Join us in delivering exceptional guest experiences at Altitude Restaurant with stunning views of the Sydney skyline.

At Shangri-La Sydney, we believe every detail matters. As a Host/Hostess at Altitude Restaurant, you’ll play a key role in creating memorable first impressions and ensuring a seamless dining experience for our guests.

**What you’ll do**:

- Greet guests warmly, communicate approximate wait times, and manage seating queues to ensure a smooth flow of guests.
- Maintain a seating plan and ensure guests are seated promptly, according to arrival order.
- Ensure tables are properly set before seating guests and maintain a high level of presentation throughout service.
- Communicate with service staff to ensure efficient service, accurate orders, and correct charges to guests.
- Uphold the dress standards for patrons, following the guidelines set by the Director of Food and Beverage.
- Assist service staff in delivering excellent guest service when required.
- Report guest complaints or service concerns promptly to the Service Leader or Service Manager.
- Ensure an adequate supply of menus and wine lists are available and presented to guests to the highest standard.
- Farewell guests with a warm and inviting message, ensuring they look forward to returning.

**What makes you perfect for this role**:

- Knowledge of the Liquor Act and responsible alcohol service (RSA certification required).
- Strong communication skills and the ability to manage guest expectations.
- A keen eye for detail and a passion for maintaining high presentation standards.
- Ability to stay organized and efficient during busy service periods.
- Flexibility to assist with various tasks and training programs as needed.
- Positive attitude and commitment to delivering exceptional customer service.

**Why you’ll love it here**:

- Be part of an iconic luxury hotel with career growth opportunities.
- Enjoy perks such as complimentary stays at Shangri-La properties worldwide after one year, exclusive discounts, and end-of-year performance bonuses.
- Complimentary meals while on duty.
- A warm, supportive team that values excellence in service.

Shangri-La Sydney isn’t just a place to work; it’s a place to grow and belong. If you’re passionate about hospitality and creating unforgettable guest experiences, we want to hear from you.

No recruitment agencies, please.

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