
Accounts Enquiries Consultant
2 days ago
Let’s talk about this role
As the Accounts Enquiries Consultant, you will be a trusted advisor within Instacare to assist clients to fulfil their needs and assists them in achieving their life goals.
Responsibilities will include:
- Answer external inquiries via Incoming inbox- Troubleshoot and offer resolutions via Escalated Inbox- Handle any accounts phone calls and general enquiries when needed- Assist with plan set up - data entry accuracy- Support our processing team via Zoom- Work across multiple areas of Plan Management to support team, learn and develop personal skills and gain experience- Follow up with external parties to obtain information for accounts- Foster positive relationships with clients - be their trusted NDIS advisor
Let’s talk about you
The role is ideal for someone seeking to leverage their passion for supporting people with disability and working in an inspiring team environment with an open communication culture.
Furthermore we’re looking for:
- Excellent written and verbal communication skills- Ability to take initiative and make decisions- Great attention to detail- Ability to self-manage your work flow and multitask- Demonstrated experience handling online technology and systems- A strong track record of success in managing operational functions effectively
Let’s talk about nib Thrive
nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.
nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 39,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.
Let’s talk about diversity, equity and inclusion
Let’s talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.
Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners- Support _your better health _- whatever that looks like for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
-
Account Manager
2 weeks ago
Mulgrave, Australia Kimberly-Clark Full time**Your Job**: You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic,...
-
Account Manager
1 week ago
Mulgrave, Australia Kimberly-Clark Full time**Your Job**: You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic,...
-
Recruitment Consultant
2 weeks ago
Mulgrave, Australia Chandler Macleod Full time**_Recruitment Consultant - Mulgrave VIC/SA Professional Services (White Collar, Mulgrave)_** Chandler Macleod is one of the Australia's largest recruitment agencies, so we know quite a bit about what it takes to recruit, select, and retain the best people. All our services provide people with opportunities for not only work, but for growth, support, and...
-
Recruitment Consultant
6 days ago
Mulgrave, Australia Chandler Macleod Full timeChandler Macleod is one of the Australia's largest recruitment agencies, so we know quite a bit about what it takes to recruit, select, and retain the best people. All our services provide people with opportunities for not only work, but for growth, support, and development. We currently have an exciting opportunity for an enthusiastic and highly motivated...
-
Account Manager
6 days ago
Mulgrave, Australia Millennium Services Group Full time_**The Company**_ Millennium Services Group are proud to share an exciting opportunity available for dynamic individuals with proven ability in the delivery of outstanding customer service to join in the success of our Retail Cleaning team servicing our large shopping centre portfolio. We offer our employees an excellent working environment, career...
-
Enterprise Learning Consultant
2 weeks ago
Mulgrave, Australia ADP Full time**Position Title**:Enterprise Learning Consultant **Reporting Line**: Regional Learning Manager, Enterprise Learning **Position Purpose**: Assist the ADP, Australia & New Zealand Enterprise Learning (EL) Team in delivering quality learning outcomes to our Clients and Associates. Responsible for the design, delivery, assessment and evaluation of training...
-
Customer Care Consultant
2 weeks ago
Mulgrave, Australia Kmart Full time**Brighter Futures Start here** As Australia’s biggest and most loved retailer, we've been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy...
-
New Vehicle Sales Consultant
2 weeks ago
Mulgrave, Australia Penfold Motors Burwood Full time**The Penfold Motor Group**, part of Peter Warren Automotive Holdings, is a very proud, Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and...
-
Medical Receptionist
4 days ago
Mulgrave, Australia Chroma Dermatology Full time**An exciting opportunity has opened at Chroma Dermatology. We are seeking a medical receptionist (bonus points if you're multilingual) with a genuine passion for customer service, patient care and thrives in a busy environment!** We value an efficient, friendly and collaborative work environment! As the first point of contact for our dermatology and...
-
Recruitment Consultant
1 week ago
Mulgrave, Australia Chandler Macleod Full timeChandler Macleod is one of the Australia's largest recruitment agencies, so we know quite a bit about what it takes to recruit, select, and retain the best people. All our services provide people with opportunities for not only work, but for growth, support, and development. We currently have an exciting opportunity for an enthusiastic and highly motivated...