Lead Implementation Consultant

**Position Title: Lead Implementation Consultant**
**Reporting Line : Implementation Manager**

**Position Purpose**:
**Assist Implementation Leadership to fulfill metrics and targets through provision of**
**Consulting and Implementation services to ADP clients, utilizing specialized product**
**knowledge to coach and assist team members to deliver a quality implementation service.**

**Key Responsibilities**:

- Successfully implement products and associated services as allocated, within

required timeframes.
- Assist in leading and motivating team members in the provision of client

implementation projects, with a focus on customer service
- Support the Implementation team in training, coaching and mentoring of new and

existing Associates to reinforce skills and knowledge
- Create, deliver and maintain procedures related to Implementation skills and

processes
- Review and measure progress against specified criteria and deliverables, developing

and implementing suitable corrective action as required.
- Define client requirements, provide gap analysis, document, build and configure the

outcome of these efforts.
- Partner with internal and external client stakeholders to develop an executable plan

that accounts for both functional and technical work streams of the project.

business wide initiatives
- Assist Implementation Leadership in the development of implementation strategy,

process and methodology
- Act as an escalation point for clients and internal stakeholders and resolve complex

implementation related payroll issues as they arise

developments as they relate to the product and Industry
- Assist in the collation of data for implementation reports and the recording and

analysis of implementation errors
- Participate and contribute to BPI initiatives and activities as required
- Work with Sales and Service Delivery teams to ensure smooth transition to ‘go-live’

for all new clients
- Conduct post Implementation reviews and share learnings as part of continuous

improvement requirements
**Experience**:

- Strong stakeholder management and customer service / client facing consulting

experience within an Implementation / Service Delivery environment
- Demonstrated experience (min 5 years) within an Implementation environment,

Attendance and processing
- Well-developed facilitation/coaching skills
- Proven ability and experience advising and influencing internal stakeholders and

providing insights that lead to key decision making within the business

in previous roles
- Strong ability to identify client risks and provide options for resolution
- Proven experience in data mapping, data conversion and data integrity
- Advance understanding of interface technologies and data exchange between

payroll and third party systems (e.g. SAP, Oracle etc.)
- Demonstrated experience working on multiple projects, with the ability to multitask and prioritise work, in accordance to tight deadlines and pressure

**Certifications /Qualifications**
- Tertiary qualification with a business related field, or Information Technology.
- Proven experience in a similar role may be taken in lieu of formal qualification.
- Project Management certification ideal.
- Certificate IV in Workplace Training and Assessment (preferred)

**Skills**:

- End to End Implementation
- Results Accountability
- Service Delivery
- Solutions focused
- Time Management
- Product knowledge
- Stakeholder Management
- Planning & Scheduling
- Analysis / Judgement

**A little about ADP**: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.