Virtual Service Advisor

2 weeks ago

Richmond, Australia Tesla Full time

**What to Expect**

**What You'll Do**
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately interpret and understand customer concerns and maintenance requests, ensuring that their needs are clearly identified and addressed in a timely and effective manner
- Efficiently prepare for a service appointment by allocating labour resources, allocating necessary parts, and developing a comprehensive repair plan to ensure timely completion, minimise delays, and provide a smooth service experience that addresses the customer's concerns
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Follow up with Customer on services provided; ensure they are satisfied with the work performed

**What You'll Bring**
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Effectively manage workflow by monitoring and achieving individual KPIs, collaborating with the team to meet shared goals, and adjusting workflow as needed to optimise productivity, efficiency, and customer satisfaction
- Work in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail customer service preferred, Automotive Retail experience a Bonus

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

  • General Virtual Assistant

    1 week ago

    Richmond, Australia Global Teams Full time

    We're looking for General Virtual Assistant who is SMART, FAST, and has HIGH ATTENTION TO DETAILS, HARD WORKING, HONEST, and DEDICATED to the TEAM as soon as possible! Must be technologically SAVVY. We all work hard and move fast. There are strict deadlines for everything. So this is a GREAT job with PLENTY of work available, but you must be willing to...

  • Customer Service Advisor

    7 days ago

    Richmond, Australia Motorserve Full time

    Permanent Opportunity - Located in Richmond - Full Time or Part Time opportunities available! - 50% off all your contents insurance! **We are looking for a Customer Service Advisor to join our Richmond team!** - Meet and greet customers, process their vehicles for the repair journey and assist with customer mobility needs. - Proactively reviewing,...

  • Employee Relations Advisor

    2 weeks ago

    Richmond, Australia Endeavour Group Full time

    Company Description **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • Employee Relations Advisor

    2 weeks ago

    Richmond, Australia Endeavour Group Full time

    **Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • Associate Financial Advisor

    7 hours ago

    Richmond, Victoria, Australia MW Wealth Management Full time $90,000 - $120,000 per year

    Associate Adviser – Full Time | MW Group | Richmond, MelbourneA rare opportunity to join one of Melbourne's most respected financial planning firms in a high-growth role with a clear pathway to advising. If you're an experienced financial planning professional ready to accelerate your career, this role offers the structure, support, and scale to take you...

  • Work Health and Safety Advisor

    2 days ago

    Richmond, Australia Talent International Full time

    **Job Details**: **Location** Richmond **Salary** Up to AU$60.26 per hour **Job Type** Full Time **Ref** BBBH101615_1683619369 **Contact** Liam Lasslett **Posted** 33 minutes ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for a Work Health & Safety Advisor to join...

  • Communications Advisor

    2 weeks ago

    Richmond, Australia WorkSafeBC Full time

    Job requisition number 039434 Job location - Richmond - Victoria Full-time / part-time Full-time Salary $41.55-$48.47 Expected Salary Range Posting period From 05/20/2025 to 06/02/2025 Overview Are you a skilled communications professional looking for an exciting opportunity to make a difference? Our Corporate Communications department is growing,...

  • General Manager Corporate Services

    2 weeks ago

    Richmond, Australia Noble People Full time

    Varied role balancing strategy and financial integrity - Health based not-for-profit with commercial focus - Peak body with tremendous international reputation A key component of ensuring Australians receive the highest level of health care involves managing education accreditation programs and member entry standards on a national basis. This body has built...

  • Procurement Lead, Corporate Services

    2 weeks ago

    Richmond, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers, and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Communications Advisor

    2 weeks ago

    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE**: - Incredible opportunity for a skilled communications professional to join a great team providing strategic communications advice and support to a large and highly regarded national provider of health and aged care. This is an exciting time of change and reform in public health and aged care, with communications playing a pivotal role in...