Customer Coordinator

**Posted Date**:7 May 2025

**Location**:Perth Precinct, WA, AU
- Reporting to the Customer Service Delivery Supervisor the Customer Coordinator role will act as a support function for the supervisors in the business unit. Providing quotations with improved response times and accuracy, communicating lead time on backorder parts to ensure customer expectations are met. You will be accountable for managing the departments work in progress (WIP), with proactive reporting to meet budgeted monthly sales targets.

**Roster**: 5days on 2 days off 10H with every 3rd Saturday 7am - 1pm

**Location**: Perth Precinct, WA

**What you’ll do**:

- Identifying scopes of work from fitting orders and providing accurate quotations for known scopes of work
- On acceptance of a customer purchase order, the customer coordinator will open the work order and create the work pack
- Identify and act upon additional opportunities within the allocated customer base
- Reviewing the work order against the purchase order & Service Excellence measures.
- Customer specific agreement before presenting a proforma invoice to the customer representative - replace with accurate work scope / variations to be communicated and approved by customer/workshop resulting in zero invoicing disputes.
- Invoicing and/or claim processing is completed within invoicing / warranty guidelines
- Promote continuous improvement and the utilisation of Caterpillar Production System (CPS) within the store team
- Systems knowledge for the role [DBS, Concur, SAP, Caterpillar Web Security (CWS), IDS, Foundry and Service Information Systems (SIS)] & Texada IDS

**Skills and Experience**:

- Trade plus 3 years’ experience in similar industry OR minimum 3 years in a similar role in a related industry - preferred
- Demonstrated highly developed communication skills (interpersonal, written and verbal) with an understanding as to the importance of effective stakeholder management
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
- Demonstrated mechanical or equipment aptitude with the ability to interpret technical information
- Intermediate computer literacy skills (including Microsoft Office)
- Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
- Ability to work successfully within a team and autonomously
- Demonstrated financial acumen
- Desirable:

- Previous experience within a customer service or service operations role
- Trade certificate or equivalent qualification

**Our Benefits inclusive of but not limited to**:

- **Financial Benefits** - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- **Health & Wellness** - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- **Culture & Career** - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- **Recommend & Spend** - Opportunity to receive a referral bonus up to $5000 for applicable roles.
- **Additional Perks** - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

**Our Company & Commitment**
- With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

**Reference Number : 4029