Customer Contact Officer

4 days ago

Melbourne, Australia Acquire Intelligence Full time

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

**At Acquire Intelligence, our mission is to help business work smarter.**

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

**_Advance Your Career - Join us today and be part of a team where your work makes an impact _**:
**WHY JOIN THE A-TEAM?**

Come for a career, stay for the fun
- Enjoy a weekly pay run - TGI Thursday’s
- Celebrate at our team events
- Grow your career - yes, we love to promote internally
- Employee referral bonus
- Do meaningful work and collaborate with the best

**A SNAPSHOT OF YOUR ROLE**

Our client is an international healthcare company who are committed to providing high quality, innovative healthcare for the benefit of current and future customers around the world.

We are looking for passionate and experienced Customer Contact Officers to assist us with providing an exceptional customer experience.

Role responsibilities:

- Respond to general health insurance enquires
- Handle calls regarding claim status, estimates and eligibility
- Record customer interactions clearly
- Assisting customers with payments
- Assisting with customer account related issues
- Maintain accurate customer account information
- Handling large volume of calls daily

**A BIT ABOUT YOU**
- Excellent in customer service and great problem solving skills.
- Experience in a call centre environment
- Able to communicate with professionalism, across all support platforms.
- Demonstrate strong communication and computer skills
- Motivated to deliver and achieve Key Performance Indicator’s (KPI’s)
- Strong attention to detail
- Complaint-handling experience is an advantage
- Ability to build rapport quickly with different types of customers
- Excellent active listening skills

**WHAT WE VALUE**

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

- **Curious and Clever**: Smart questions spark smart solutions.
- **Entrepreneurial Energy**: Think like an owner. Solve like a founder.
- **Fast with Intent**: We move fast and deliver real results.
- **Laugh and Learn**: We don’t take ourselves too seriously, just our results.

What are you waiting for?

**_Come for a career, stay for the fun _**

Join the A-Team and experience the A-Life

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