National Manager Home Lending and Virtual Sales

7 days ago

Brisbane, Australia Great Southern Bank Full time

**You’ll make an impact by**:

- You will shape and execute a first-party sales strategy that meets the evolving needs of Australian borrowers—whether in branch, over the phone, or online. This includes scaling our virtual channel, elevating capability across the lender network, and creating a consistent, digitally enabled sales rhythm nationally
- Define and execute the national Home lending and virtual sales strategy in line with enterprise goals and customer needs.
- Deliver on national lending volume, margin, and productivity targets.
- Lead the design, launch, and expansion of the Virtual Banking Business Unit, leveraging technology to drive digital-first customer engagement.
- Develop and execute a comprehensive customer acquisition and retention strategy, ensuring sustainable growth across all channels.
- Design targeted customer lifecycle engagement programs, improving both new customer onboarding and long-term retention.
- Reduce attrition, refinancing risk, and competitive leakage, ensuring retention strategies are data-driven and commercially impactful.

**Do things differently with us**
To succeed in this role, you will have:

- Senior-level leadership in banking, lending, or financial services, with full P&L ownership of a major revenue-generating function.
- Deep expertise in multi-channel distribution, including direct-to-customer, first-party lending, virtual banking, commercial lending, and branch networks.
- Proven ability to lead and scale digital and virtual banking strategies, leveraging data, AI, and automation to drive sales growth.
- Strong track record in customer acquisition, retention, and lifetime value optimisation.
- Extensive experience in complex stakeholder engagement, including executive leadership, brokers, regulators, and industry partners.
- Strong commercial acumen, with expertise in financial performance management, pricing strategy, and revenue optimisation.
- Track record of business transformation and growth leadership, driving digital and operational innovation.

**Why Great Southern Bank?**
Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

**Imagine working for a bank that truly helps people. You can.**

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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