Client Success Manager

6 days ago

Sydney, Australia SI-ANZ Full time

We are expanding We are delighted to now be extending our services to Australian and New Zealand clients as Study International ANZ Pty Ltd. To support this growth we are creating permanent new positions which will be critical to the success of our ANZ operations.

**Position Purpose**

Our Client Success Manager will play a key role in developing a positive client experience for our Australian and New Zealand partner institutions as we establish and grow our ANZ operations. You will foster healthy working relationships across our global counselling network to raise awareness of build the profile of our newest destination markets. And support the objectives of a wide range of Australian and New Zealand universities through the development and implementation of solutions which optimise their international student recruitment outcomes, maximising value to clients and the business.

**Reports to**

Director, Study International ANZ Pty Ltd

**Responsibilities include**:

- As a strategic and supportive partner, you are focused on adding value to relationships, building satisfaction and loyalty.
- Establish and communicate delivery objectives, communicating them to internal and external stakeholders.
- Develop and implement strategies to deliver agreed priority outcomes.
- Guide clients with onboarding activities and in navigating internal processes.
- Develop and disseminate educational materials to internal network stakeholders.
- Liaise with internal colleagues and departments to address client needs and concerns.
- Review concerns and propose improvements to process to improve the client experience.
- Support clients in developing and implementing marketing strategies.
- Support in-house marketing activities and events.
- Consistently communicate company strategy in dealings with clients.

**Requirements and skills include**:

- You will have a thirst for knowledge and the ability to create and communicate strategies that have a positive impact on both clients and the business.
- Experience in a customer service related role with demonstrable ability to foster and develop positive business relationships.
- Experience working in international student recruitment either for a university or international education service provider.
- Extensive knowledge of the Australian and New Zealand education systems and international education landscape.
- Works with integrity, with personal accountability and strong organization skills essential.
- Excellent presentation and communication skills, oral and written.
- Excellent interpersonal skills and ability to interact, communicate and influence at all levels.
- Solutions led problem solver with a positive mindset.
- Ability to handle sensitive business information.
- Self-starter with the ability to work independently and as part of a team.
- Ability and willingness to travel throughout Australia and New Zealand as required.

**Want to Apply?**

Applicants must have unrestricted work rights in Australia. Visa sponsorship is not available for this appointment.

Applicants must submit their resume and a cover letter which outlines their suitability for the role, addressing the key requirements and skills in the position description.

Work Authorisation:

- Australia (required)

Work Location: In person

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Client Success Manager

    1 week ago

    Sydney, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Avetta, LLC Full time

    **SUMMARY**: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Edrolo Full time

    **Summary**: Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Project Simpel Full time $90,000 - $120,000 per year

    The construction industry is rapidly evolving, help us drive the transformation at Simpel.The construction industry has long dreamt of a world without paper trails, delays, or disconnected systems. At Simpel, we're making that vision a reality.Founded in 2018, Simpel is a cloud-based platform that centralises construction operations into one unified,...

  • Client Success Manager

    6 days ago

    Sydney, New South Wales, Australia Intellect Full time $90,000 - $120,000 per year

    As a Client Success Manager (SMB / Mid-Market), you will play a key role in delivering our mental health benefits platform to small and mid-sized clients. You will be responsible for building strong client relationships, driving adoption, and ensuring programs are successfully implemented and supported. In addition, you will collaborate with our Enterprise...

  • Client Success Manager

    1 day ago

    Sydney, Australia moomoo Full time

    We are seeking a dedicated and results-driven Client Success Manager to join our team. The role will be in moomoo’s client success team located in Sydney office. In this role, you will be the primary point of contact for our clients, ensuring their satisfaction, driving the adoption of our products or services, and ensuring upsell targets are achieved. You...

  • Client Success Manager

    3 days ago

    Sydney, Australia emarsys eMarketing Systems Full time

    The Client Success Team is responsible for the Satisfaction, Retention and Growth of higher revenue clients. The Client Success Manager will turn these Clients into Emarsys advocates by understanding the Clients goals and demonstrating how our technology and services can drive business results as well as guiding our Clients to get the most out of their...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hatch Full time $90,000 - $120,000 per year

    This is a Client Success Manager role with BaseUp Technologies based in Sydney, NSW, AU== BaseUp Technologies ==Role Seniority- mid levelMore about the Client Success Manager role at BaseUp TechnologiesClient Success ManagerBefore we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and...

  • Client Success Manager

    5 days ago

    Sydney, Australia emarsys eMarketing Systems Full time

    The Client Success Manager is responsible for the Satisfaction, Retention and Growth of higher revenue clients. This role will turn the Clients into Emarsys advocates by understanding their goals and demonstrating how our technology and services can drive business results as well as guiding our Clients to get the most out of their investment in our Client...