Client Success Manager

2 weeks ago

Sydney, Australia SI-ANZ Full time

We are expanding We are delighted to now be extending our services to Australian and New Zealand clients as Study International ANZ Pty Ltd. To support this growth we are creating permanent new positions which will be critical to the success of our ANZ operations.

**Position Purpose**

Our Client Success Manager will play a key role in developing a positive client experience for our Australian and New Zealand partner institutions as we establish and grow our ANZ operations. You will foster healthy working relationships across our global counselling network to raise awareness of build the profile of our newest destination markets. And support the objectives of a wide range of Australian and New Zealand universities through the development and implementation of solutions which optimise their international student recruitment outcomes, maximising value to clients and the business.

**Reports to**

Director, Study International ANZ Pty Ltd

**Responsibilities include**:

- As a strategic and supportive partner, you are focused on adding value to relationships, building satisfaction and loyalty.
- Establish and communicate delivery objectives, communicating them to internal and external stakeholders.
- Develop and implement strategies to deliver agreed priority outcomes.
- Guide clients with onboarding activities and in navigating internal processes.
- Develop and disseminate educational materials to internal network stakeholders.
- Liaise with internal colleagues and departments to address client needs and concerns.
- Review concerns and propose improvements to process to improve the client experience.
- Support clients in developing and implementing marketing strategies.
- Support in-house marketing activities and events.
- Consistently communicate company strategy in dealings with clients.

**Requirements and skills include**:

- You will have a thirst for knowledge and the ability to create and communicate strategies that have a positive impact on both clients and the business.
- Experience in a customer service related role with demonstrable ability to foster and develop positive business relationships.
- Experience working in international student recruitment either for a university or international education service provider.
- Extensive knowledge of the Australian and New Zealand education systems and international education landscape.
- Works with integrity, with personal accountability and strong organization skills essential.
- Excellent presentation and communication skills, oral and written.
- Excellent interpersonal skills and ability to interact, communicate and influence at all levels.
- Solutions led problem solver with a positive mindset.
- Ability to handle sensitive business information.
- Self-starter with the ability to work independently and as part of a team.
- Ability and willingness to travel throughout Australia and New Zealand as required.

**Want to Apply?**

Applicants must have unrestricted work rights in Australia. Visa sponsorship is not available for this appointment.

Applicants must submit their resume and a cover letter which outlines their suitability for the role, addressing the key requirements and skills in the position description.

Work Authorisation:

- Australia (required)

Work Location: In person

  • Client Success Manager

    1 week ago

    Sydney, Australia Jivaro Full time

    POSITION: CLIENT SUCCESS MANAGER REPORTING TO: APAC CEO OFFICE LOCATION: SYDNEY Reed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working...

  • Client Success Manager

    4 weeks ago

    Sydney, Australia Project Simpel Pty Full time

    The construction industry is rapidly evolving, help us drive the transformation at Simpel. The construction industry has long dreamt of a world without paper trails, delays, or disconnected systems. At Simpel, we’re making that vision a reality. Founded in 2018, Simpel is a cloud-based platform that centralises construction operations into one unified,...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Project Simpel Full time $90,000 - $120,000 per year

    The construction industry is rapidly evolving, help us drive the transformation at Simpel.The construction industry has long dreamt of a world without paper trails, delays, or disconnected systems. At Simpel, we're making that vision a reality.Founded in 2018, Simpel is a cloud-based platform that centralises construction operations into one unified,...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Intellect Full time $60,000 - $90,000 per year

    As a Client Success Manager (SMB / Mid-Market), you will play a key role in delivering our mental health benefits platform to small and mid-sized clients. You will be responsible for building strong client relationships, driving adoption, and ensuring programs are successfully implemented and supported. In addition, you will collaborate with our Enterprise...

  • Client Success Manager

    7 days ago

    Sydney, New South Wales, Australia Intellect Full time $90,000 - $120,000 per year

    As a Client Success Manager (SMB / Mid-Market), you will play a key role in delivering our mental health benefits platform to small and mid-sized clients. You will be responsible for building strong client relationships, driving adoption, and ensuring programs are successfully implemented and supported. In addition, you will collaborate with our Enterprise...

  • Client Success Manager

    44 minutes ago

    Sydney, Australia Accertify Full time

    Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hatch Full time $90,000 - $120,000 per year

    This is a Client Success Manager role with BaseUp Technologies based in Sydney, NSW, AU== BaseUp Technologies ==Role Seniority- mid levelMore about the Client Success Manager role at BaseUp TechnologiesClient Success ManagerBefore we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and...

  • Client Success Manager

    2 days ago

    Sydney, Australia Ogury Full time

    **About Ogury** Ogury is a **global adtech company** that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to **our exclusive data**, which is meticulously collected and crafted...

  • Client Success Manager

    2 minutes ago

    Sydney, Australia emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys and the Client Success Manager is responsible for the Satisfaction, Retention and Growth of those Clients. The Client Success Manager will turn our Clients into Emarsys advocates by understanding the Clients´ goals and demonstrating how our technology and services can drive business results as well as guiding our...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Gartner Full time

    **Description**: **About the role**: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the...