Service Delivery Lead

**Introduction**:
The Opportunity
This is a permanent full-time role within our Technology Services department based at our Hunter St Campus in Newcastle West.
About You
Benefits of Working With Us
- Directly contribute to improving the lives of many in the community.
- Receive an attractive salary with salary packaging available.
- 1-week shutdown over Christmas and New Year annually (includes 3 days of additional paid leave + public holidays)
- Paid parental leave.
- Flexible work arrangements are available.
- Hybrid work option available, WFH 2 days per week.
- Discounted gym membership through Fitness Passport.
- Ongoing training and development opportunities.
- A great, friendly environment of dedicated and passionate co-workers.
- Corporate benefits include EAP, flu shots, and more.
- Modern office facilities, including a coffee machine.
- On-site Café.

Join us today
**Description**:
Position Description
Reporting to the Service Delivery Manager, this role will partner with stakeholders, business units, suppliers and Technology Services team members to support the strategic and operational delivery of IT Services.
Through effective engagement, the role will help drive innovation and continual improvement through existing and developing technologies.
**Skills and Experiences**:
Experience/Criteria
- Experience in partnering with business representatives and stakeholders to drive organisational efficiencies and positive change within the IT department of a large enterprise.
- Strong communication and interpersonal skills, with a proven ability to liaise effectively with colleagues, leadership, and stakeholders on complex issues and champion services.
- Strong negotiation and influencing skills and the ability to explain technical concepts to non-technical people and vice versa.
- Working knowledge of project delivery methodologies.
- A base understanding of relevant IT best-practice frameworks, such as IT service management (ITIL).
- Excellent oral and written communication and interpersonal skills with an ability to engage, manage, negotiate, influence and establish effective relationships with a wide range of people.
- Excellent problem-solving and multitasking skills, with the ability to understand business process lifecycles and identify opportunities for improvement.
- Proven understanding of productivity and collaboration services and how they can be applied within the enterprise, such as Microsoft 365, Adobe Creative Cloud, ServiceNow, TechnologyOne and Zoom.

**Qualifications**:
Required
- Postgraduate qualifications or progress towards postgraduate qualifications relating to IT Services or IT Project Management; or extensive relevant experience within a diverse Information Technology environment; or an equivalent combination of relevant experience and education/training.

Desirable
- Possession of a Project Management certification such as PRINCE 2 or PMBOK.
- Possession of an IT Service Management certification such as ITIL V4.
- Possession of a Change Management certification such as Prosci
- Possession of a Business Analyst certification such as ECBA

To Apply
Please provide a current copy of your Resume and a Cover Letter that addresses the two criterion points below:

- Why you want this role and how it aligns with your career goals.
- Your qualifications and experience in a similar position.

**Applications close**: 11:59pm Sunday, 3rd November 2024
Additional information
The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.
All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese’s Code of Conduct which includes the Diocese’s Safeguarding Commitment Statement. Employees are required to undergo a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.