Technical Infrastructure Support Officer, Wyndham Law Courts

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**The newly constructed Wyndham Law Courts is the largest court complex outside Melbourne's CBD that has been delivered to meet the growing needs of the rapidly expanding Wyndham LGA. The new facility provides thirteen courtrooms, four hearing rooms, three mediation suites, and twenty-six day only holding cells, as well as a range of support services to accommodate Victoria's justice system.

**About the Role**

Reporting to the Digital Support Lead, Jursidiction Services and offered on a full-time ongoing basis,

This role provides Specialised technical Support and Service to ensure operational service delivery requirements for the new Wyndham Law Courts (WLC) are met. The role proactively supports internal users including Judiciary, VCAT Members, staff from CSV jurisdictions, and external tenant agencies, in all aspects of Digital Technology. The role includes both day-to-day business-as-usual (BAU) support and business-prioritised solutioning, Integration and management work. Part of this role may involve travel to other court locations or other facilities that need ICT support throughout the state of Victoria.

Key accountabilities include:

- Serving as the initial point of contact in respect of all technology for judicial officers and judicial support staff, providing technical support for all things relating to AV/VC hardware and software, Digital Wayfinding Technologies, Corporate Desktop and networking infrastructure,
- Proactively identifying and monitoring suitable opportunities to enhance current courtroom and corporate technology practices and procedure with existing and up-and-coming offerings (enlisting business process engineering techniques and continual process improvement approaches).
- Prioritising and resolving courtroom AV/VC issues, as well as liaising serious in-court technology issues with appropriate support teams and stakeholders
- Maximising availability, reliability, and security as it relates to AV/VC in courtrooms and corporate computing environments.

Part of this role may involve travel to other court locations or other facilities that need ICT support throughout the state of Victoria.

**About You**

- A relevant qualification in information technology and/ experience in audio visual and information technology is highly desirable.
- Experience delivering Highly professional IT support both remotely and in person in a corporate or government I.T. service desk environment to a diverse range of users including administrative staff, management, and senior executives
- Knowledge and experience in Cloud platforms, Virtualisation, systems, network topologies and protocols.
- Demonstrated capacity to provide systems support including problem diagnosis and resolution, training, and information services.
- Knowledge of Commercial Audio-Visual systems and technology's including Crestron, Extron, QSC and Dante

**How to apply**

- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.