Customer Service Relief Team Leader

2 weeks ago

Rooty Hill, Australia rhrgroup Full time

Are you passionate about leading a team and delivering exceptional customer service? We want to hear from you

**Role Overview**:
As a Customer Service Team Leader, you will be at the forefront of ensuring our customer service team operates efficiently and effectively. You will guide and inspire the team to provide outstanding service while handling complex issues and escalated concerns with professionalism and tact.

This role will be rostered on an as needed basis (relief) as such flexible availability to work a variety of shift is required.
- Proven ability to inspire, motivate, and guide a team towards achieving common goals.
- Demonstrated experience in addressing and resolving complex issues efficiently and effectively.
- Track record of delivering high-quality service and building strong customer relationships.
- Skilled in handling challenging situations and maintaining professionalism under pressure.
- Excellent working relationships with team members with the ability to lead by example at all times.

**Key Responsibilities**:

- Lead, mentor, and develop team members;
- Oversee daily operations and ensure adherence to company policies, procedures and entry regulations;
- Handle escalated customer concerns and resolve complex issues with a focus on customer satisfaction;
- Provide feedback and support to team members to enhance their skills and performance.

**Why Apply?**
- Opportunity to further develop your leadership skills and advance your career within the company.
- Play a crucial role in shaping the customer service experience and driving team success.

**Internal selection criteria applies which includes**:

- Current on the job performance;
- Performance Management History (12 months);
- Punctuality & Attendance; and
- Relevant Skills and experience.

Applications close 5pm 28 August 2024.

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