Team Leader

**JOB TITLE**:Team Leader

**JOB DESCRIPTION**:
To facilitate the team to carry out agreed quality and service outcomes aimed at supporting and assisting persons with a disability in their living and/or community environment.

**TYPE OF EMPLOYMENT**:Part-Time Permanent

**REPORT TO**: Area Managers/Operations Director

**LOCATION**: Toowoomba QLD

**MAIN DUTIES / RESPONSIBILITIES**:

- Ensure the service is managed in alignment with Hopesway’s vision, mission, and values.
- Coordinate and carry out in a cooperative, respectful and flexible manner all agreed tasks and activities aimed at meeting the participant’s personal/living/community needs, team objectives and program goals.
- Ensure safe work practices by following workplace health and safety systems, reporting incidents and taking appropriate actions for hazards, accidents and incidents.
- Accurately complete all relevant Hopesway forms (e.g., incident forms, disturbed sleep, monthly progress report) in a timely manner and forward to managers as required.
- Actively support and create an environment that promotes open communication, continuous improvement, training and skills development.
- Coordinate a team of staff to fill all agreed rostered hours, ensuring that staff attend all mandatory training(s) and are provided with regular feedback on their performance and participate in the annual performance appraisal process.
- Support and assist Disability Support Workers in their daily interaction with participants as required.
- Be involved in on-the-job training and/or service facility orientation of staff, students, trainees and/or volunteers as requested by Managers.
- Facilitate a regular staff meeting (minimum monthly), record outcomes in the minutes and put into place any actions required.
- Demonstrate strong customer service standards and create ongoing relationships with families, clients and other organizations.
- Ensure regular and timely communication with families/carers as required.

**QUALIFICATIONS / REQUIREMENTS**:

- Minimum of Cert III in Individual Support, Mental
- Health, Aged Care, Community Services, Disability work or similar.
- Current WWCC, Blue/Yellow Card, Police Check and First Aid/CPR
- Driver’s License
- Reliable and comprehensively insured vehicle
- Smart phone

**EXPERIENCE**:

- Minimum 6 months relevant experience
- Experience supporting people with a disability
- Demonstrated continuing professional development
- Knowledge of continuous quality improvement principles
- Experience in completing admin tasks, and carrying out duties related to team development

**SKILLS**:

- Excellent verbal and written communication skills
- Ability to build rapport and trust with participants
- Strong time management and ability to prioritize
- Ability to use Microsoft Office suite of programs and other computer systems for record keeping
- Excellent problem solving and conflict management skills
- Ability to work as part of and lead a team and maintain good working relationships

If you need to contact us, or have any questions about our great employment opportunities, please call us on 0498 842 864.

Hopesway is an equal opportunity employer. People from culturally and linguistically diverse backgrounds, of Aboriginal and Torres Strait Islander descent and people with disabilities are encouraged to apply.

**Job Type**: Permanent

**Salary**: $50,000.00 - $75,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newtown, QLD 4350: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)